Aesthetic Spa Experience Lead (Front Desk & Sales)

Annie Aesthetic; West Palm Beach (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Annie Aesthetic in West Palm Beach, FL is seeking a Spa Coordinator to be the cornerstone of our client experience. This client-facing leadership role requires superb communication, a polished appearance, and a passion for the aesthetic industry.

You will manage appointment scheduling, handle multi-line calls, process POS and client records, educate clients on services and retail, and support staff scheduling and events.

Qualifications

• Minimum 2 years of experience in a medical spa, luxury spa, or upscale hospitality or retail environment.
• Familiarity with aesthetic injectable services and terminology
• Demonstrated experience in client-facing sales and service roles
• Proficiency with appointment scheduling and practice management software
• Bilingual English/Spanish (a plus)
• Flexibility to work Saturdays as part of a regular schedule.

Responsibilities

• Serve as the first and lasting point of contact for all clients, delivering a warm, polished, and professional experience
• Manage all aspects of appointment scheduling, confirmation, and follow-up for facial treatments, skin care services, and injectable consultations
• Handle multi-line phone communications, converting inquiries into booked consultations
• Accurately process point-of-sale transactions, client records, and gift certificate sales
• Maintain the reception area and retail boutique to the highest standards of presentation
• Coordinate clinical staff scheduling and workflow to ensure seamless, on-time service delivery
• Assist with inventory management, product stocking, and boutique organization
• Participate in staff meetings, training sessions, and ongoing education initiatives
• Support the planning and execution of in-office events, promotions, and community marketing efforts
• Assist in onboarding and mentoring new front desk team members

Skills

Client-facing sales

Appointment scheduling

Multiline phone handling

Bilingual English/Spanish

Retail knowledge

Attention to detail

Tools

Practice management software

Job description

Annie Aesthetic in West Palm Beach, FL is seeking a Spa Coordinator to be the cornerstone of our client experience. This client-facing leadership role requires superb communication, a polished appearance, and a passion for the aesthetic industry.

You will manage appointment scheduling, handle multi-line calls, process POS and client records, educate clients on services and retail, and support staff scheduling and events.