Aesthetic Receptionist

Associates-in-Dermatology; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Associates-in-Dermatology in Louisville, KY, seeks an experienced aesthetic receptionist to manage front desk tasks for cosmetic visits. You will greet patients, check them in/out, and assist via phone/online channels while promoting skin care products and procedures.

The ideal candidate has 1 year front desk experience (dermatology preferred), strong English communication, multitasking ability, and proficiency with EMR and POS systems to ensure accurate records and a smooth guest experience.

Qualifications

• High school diploma or GED required.
• At least 1 year front desk experience, preferably in dermatology or cosmetics.
• Excellent customer service and communication skills.
• Strong English written and oral communication.
• Ability to use POS systems and EMR software.
• Ability to multitask and stay organized.
• HIPAA privacy knowledge and discretion.

Responsibilities

• Greet patients and check them in/out for cosmetic appointments.
• Schedule follow-up and other procedures; manage online scheduling.
• Answer phones and check voicemails; assist interoffice communications.
• Promote and sell skin care products/services to clients.
• Collect HIPAA forms and obtain consent signatures.
• Verify patient information across multiple systems.
• Assist with spa events and maintain guest flow and reception area.

Skills

Customer service

Data entry

EMR systems

Phone handling

Multitasking

POS system

Education

High school diploma or GED

Job description

Position Summary: Aesthetic reception employees are the front lines of our aesthetic practice. They primarily check patients in/out when they are on site for their appointments, assist patients when they reach the practice by telephone/online and promote/ sell cosmetic procedures and products.Essential Functions Summary:The front desk cosmetic employees greet all patients that arrive in the cosmetic suite. Employees will schedule follow up appointments, scan any visit paperwork, promote/ sell skin care products, collect HIPAA forms and capture consent signatures. Staff will verify patient information is correct in all systems, answer phones, check voicemails, schedule procedures request by inter office staff as well as monitor online scheduling.Position Requirements:Must exhibit, demonstrate and maintain outstanding customer service skillsPromotes/ sells skin care products/services to clientsSkills in data entry and EMR programs.Advanced telephone, computer and multitasking skills when working with inbound and outbound calls.Complete all other assigned tasks to ensure efficient department function and workflow.Greeting clients by welcoming them, directing them to the proper waiting area, orchestrates the schedule for our providers and maintain proper guest flowPrepares charts for the following day’s services, including consents for proceduresEnsures a positive, consistent guest experience.Maintain acceptable levels of attendance and punctuality as specified in company and departmental policies.Meet routine deadlines and work schedules as well as timely and accurate completion of special projects and any other duties as assigned, including working spa eventsUnderstands inventory principles and participates in stocking and minor housekeeping dutiesDisplay a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties.Qualifications:Must possess a high school diploma or GED.Must have 1 year experience (preferably in dermatology or cosmetics) within front desk setting.Must be able to work independently and to maintain mental focus for long periods of time.Must be organized, dependable, a good trouble-shooter, and be able to resolve issues independently.Must have prior POS experience.Physical Requirements:Must possess strong English oral and written communication skills in order to communicate effectively with other medical staff and management. Eyesight must be sufficient to be able to read medical charts and computer monitors. Must possess manual dexterity sufficient to utilize reference materials and to manipulate pages in Medical Chart and to type on keyboards.Environmental Conditions:Typical conditions of office environment. During initial phases of training, stress levels may exceed normal levels as new skills are learned and new information is assimilated.