Aerospace Account Manager II: Client Relations & Projects

RadNet, Inc.; Town of Florida, Northern (NY, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Sherwood Aviation seeks an Account Manager to serve as the main contact for aviation customers. Build strong client relationships, ensure service delivery, and coordinate with Operations, Maintenance, QA, and Finance to meet FAA regulations and company standards.

Responsibilities include communicating status, resolving issues, identifying growth opportunities, and supporting long-term customer satisfaction and retention across repair, overhaul, and distribution services.

Qualifications

• Develop and maintain strong customer relationships to ensure long-term satisfaction and repeat business.
• Coordinate repair projects, inspections, modifications, and component services with Operations and Maintenance teams.
• Serve as the primary liaison between customers and internal departments throughout the maintenance or service process.
• Monitor project schedules, milestones, costs, and customer expectations to ensure timely delivery.
• Prepare quotations, proposals, work scopes, and service agreements.
• Review maintenance estimates, change orders, invoices, and final billing with customers.
• Provide customers with regular updates regarding maintenance progress, schedule changes, and delivery timelines.
• Resolve customer concerns promptly and professionally while coordinating corrective actions with internal departments.
• Identify opportunities to expand services, increase customer value, and support business development initiatives.
• Maintain accurate customer records, contracts, communications, and account activity in the company's CRM or ERP system.

Responsibilities

• Serve as the primary liaison between customers and internal departments throughout the maintenance or service process.
• Develop and maintain strong customer relationships to ensure long‑term satisfaction and repeat business.
• Coordinate repair projects, inspections, modifications, and component services with Operations and Maintenance teams.
• Monitor project schedules, milestones, costs, and customer expectations to ensure timely delivery.
• Prepare quotations, proposals, work scopes, and service agreements.
• Review maintenance estimates, change orders, invoices, and final billing with customers.
• Provide customers with regular updates regarding maintenance progress, schedule changes, and delivery timelines.
• Resolve customer concerns promptly and professionally while coordinating corrective actions with internal departments.
• Identify opportunities to expand services, increase customer value, and support business development initiatives.
• Maintain accurate customer records, contracts, communications, and account activity in the company's CRM or ERP system.

Skills

Customer relationship management

Account management

Communication

Project coordination

Job description

Sherwood Aviation seeks an Account Manager to serve as the main contact for aviation customers. Build strong client relationships, ensure service delivery, and coordinate with Operations, Maintenance, QA, and Finance to meet FAA regulations and company standards.

Responsibilities include communicating status, resolving issues, identifying growth opportunities, and supporting long-term customer satisfaction and retention across repair, overhaul, and distribution services.