Advocate Supervisor

Families, Inc.; Monroe (LA); On-site; USD 36,000 - 42,000; Full time

Job summary

The Center for Children & Families is seeking an Advocate Supervisor to support CASA for up to 25 volunteers, ensuring advocacy and early permanency planning for children. Reports to the CASA Program Coordinator and requires a Bachelor’s degree in a social service field, CASA familiarity, and strong communication skills.

Responsibilities include supervising volunteers, coordinating cases, attending court hearings, and maintaining confidential case records.

Qualifications

• Excellent communication skills (oral and written).
• Familiarity with CASA program and child advocacy system.
• Ability to work cooperatively with different personalities and maintain confidentiality.
• Proficient with computer systems and data entry.

Responsibilities

• Maintain knowledge of each child on the caseload.
• Document case activity and ensure data integrity for reporting.
• Attend court hearings and provide testimony; coordinate with volunteers.
• Train and orient new volunteers; assist in trainings as needed.
• Provide support to volunteers with case planning and resource information.
• Evaluate volunteer performance and ensure compliance with policies.

Skills

Communication skills

CASA familiarity

Team collaboration

Confidentiality & data handling

Time management

Driving license

Background checks

Education

Bachelor’s degree in social services

Job description

Our mission is to promote safe, healthy environments for children and families. Our dedicated team works passionately to provide advocacy, counseling, education, and prevention services in our communities. When you join our team you make a difference, while making a living!

CURRENT JOB OPENINGS

Location: 622 Riverside Drive

Job Id:284

# of Openings:0

Advocate Supervisor
Full-time, non-exempt
$36-42,000 annually
Monroe, LA
Reports to Program Coordinator
Revised June 2026

Application Window:November 9-20

Interviews will begin the week of November 23.

The Center for Children & Families is seeking an Advocate Supervisor to join CASA of Northeast Louisiana. The Advocate Supervisor provides professional staff support to CASA for up to 25 volunteers ensuring that children involved with the CASA program receive sound advocacy and early permanency planning. The Advocate Supervisor is responsible for volunteer supervision and coordination of cases. This position also requires that the individual be capable of working as a member of a goal-oriented strength-based team. The Advocate Supervisor is hired by and reports to the CASA Program Coordinator.

• Bachelor’s degree in a social service-related field or equivalent combination of education and experience
• Familiarity with the CASA program, the work of CASA programs, and the child advocacy system
• Excellent communication skills (oral and written), including collaboration, conflict-resolution, negotiation, and persuasion
• Ability to work cooperatively with different types of personalities; maintain confidential information and organizational skills; prioritize multiple tasks and remain flexible in a dynamic work environment
• Working knowledge and understanding of computer systems and the ability to enter data efficiently and accurately
• An ability to accomplish multiple tasks efficiently, while also prioritizing those tasks
• Ability to work with and thrive in a variable work schedule environment, including flexibility to work outside of Monday – Friday (8:30-4:30)
• Must have a valid drivers license and reliable transportation.
• Must be able to pass a series of background checks and provide references as a condition of employment
• Commitment to CFCF’s and CASA’s fundamental goals and mission

Duties & Responsibilities

• Case Management
  • Maintain knowledge of each child on the caseload
  • Accurately document all activities performed in your capacity as an Advocate Supervisor, ensuring data integrity for reporting needs.
    • Document case activity on each case.
    • File up-to-date documents received by court and collaterals in electronic case files.
  • Complete monthly performance indicators based on volunteer reports.
  • Develop and retain relationships with volunteer, foster families, DCFS workers, court personnel and all parties related to the case
  • Attend all court hearings and track court dates
    • Provide written and verbal testimony to the court
    • Collaborate with volunteers regarding written CASA court reports.
    • See that all parties involved receive a copy of CASA’s court report.
    • Monitor judicial docket; manage case assignments and court week
• Work with volunteers in order to achieve a safe and permanent home for children
• Maintain awareness and sensitivity to service populations cultural and socio-economic characteristics and integrate this into supervision of volunteers and child advocacy
• Communicate the role of the CASA Program and CASA volunteer
• Attend and assist with trainings and orienting new volunteers as needed
  • Must complete Training of Facilitator in order to train volunteers
  • Be familiar with all CASA training materials
• Assist in preparing volunteers for court testimony if necessary
• Provide support to volunteers regarding their case including problem solving, resource information and guidance related to the child welfare system.
  • Consult with volunteers a minimum of twice a month for volunteer supervision
  • Insure face to face communication with volunteers at least once a quarter
  • Attend home visits and pertinent social service meetings with volunteers
  • Reinforcement of confidentiality policy with every volunteer
  • Create action plans with volunteers regarding new case assignments
  • Assist volunteers in gathering information, specialized services and resources pertaining to the case
• Evaluate volunteer job performance yearly via National CASA evaluation process
• Ensures volunteers are in compliance with annual in-service hours as well as other CASA of NELA policies
• Collaboration, Supervision, and Administration
  • Work collaboratively with all program staff to accomplish the goals and mission of the program
  • Communicate regularly with the Program Coordinator regarding updates and changes in volunteer and case progress
  • Participate in monthly supervision
  • Participate in employee evaluations as directed by the Program Coordinator
  • Maintain accurate daily time records and ensure timely submission of timesheets in compliance with agency policies and payroll deadlines
  • Adhere to the programs policies on dress, professional conduct and demeanor
  • Attend all necessary staff training/meetings
  • Attend conferences, seminars, and meetings for continuing education as requested by the Program Director
  • Participate in monthly peer file reviews
  • Demonstrate acceptable level of commitment to the core values and mission statement of CASA of Northeast Louisiana and The Center for Children and Families

*Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Working Environment
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in a business office setting. Tasks require a variety of physical activities, not generally involving muscular strain, such as walking, standing, stooping, sitting, reaching, and light lifting. Regular and consistent in-person interaction and continuous talking, hearing, and seeing are required in the normal course of performing the job. Common eye, hand, and finger dexterity are required to perform some essential functions. Mental application utilizes memory for details, verbal instructions, emotional stability, critical thinking, and creative problem-solving. Regular automobile and airline travel may be required in the normal course of job performance.

Equal Employment Opportunity
The Center for Children & Families is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.