Advocate Specialist

Firstsource; Fulton (MS); Remote; USD 19,000 - 28,000; Full time

Job summary

Firstsource Solutions is seeking a Patient Advocate Specialist to assist patients with medical billing issues and determine eligibility for assistance programs. The role involves contacting patients by phone, guiding them through applications, and maintaining strict confidentiality.

The ideal candidate has a high school diploma and prior customer service or call center experience, with preferred familiarity in medical billing.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Experience in medical coding or billing preferred.

Responsibilities

• Address outstanding account balances related to medical services by contacting patients by phone.
• Assess eligibility for state, county, and federal assistance programs.
• Guide patients through the application process for assistance programs.
• Maintain confidentiality and ensure compliance with policies.

Skills

Customer service

Call center experience

Medical billing

Education

High school diploma or equivalent

Job description

Firstsource Solutions is a leading provider of customized Business Process Management

(Firstsource specialises in helping customers stay ahead of the curve through

We are trusted brand custodians and long-term partners to 100+ leading brands with

solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media

Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Title: Patient Advocate Specialist

Job Type: Full Time

FLSA Status: Non-Exempt/Hourly

Location: Remote in TN, MS, or AR

Role Description: This position is responsible for efficiently addressing outstanding account

balances related to medical services offered by various healthcare facilities to patients. is achieved by contacting patients via phone and assessing their eligibility for state, county,

and federal assistance programs.

Identify patients' specific needs and guide them through the application process for the

Initiate the application process when feasible.

Advise patients on the most suitable assistance program(s) tailored to their individual

Execute all required steps in patient location and involve external field staff when

Foster a positive rapport with patients throughout the entire application process.

Evaluate the status and progress of applications.

Pursue follow-ups on assigned accounts until all available options are exhausted in the

effort to secure patient benefits or until patients are approved for a program and billing

Resolve accounts in a timely manner.

Maintain confidentiality of account information at all times.

Adhere to prescribed policies and procedures as outlined in the Employee Handbook

Maintain awareness of and actively participate in the Corporate Compliance Program.

Assist with other projects as assigned by management.

Uphold a strong commitment to business ethics, including confidentiality and data

Maintain consistent performance to achieve predefined performance metrics.

Strictly adhere to compliance regulations and security policies.

Ensure compliance with all federal, state and local laws.

Attain exceptional levels of Customer Satisfaction (CSAT), Net Promoter Scores (NPS),

Maintain strict compliance with regulatory requirements.

Achieve high-quality scores to ensure exceptional service.

accommodations may be made to enable individuals with disabilities to perform the

High school diploma or equivalent required.

Previous customer service or Call Center experience is preferred.

Experience in medical coding or billing is preferred.

Self-motivated and capable of staying on task with minimal supervision.

Ability to download 2-factor authentication application(s) on personal device, in

verification and medical screenings. The medical screenings may include one or more of

the following: drug test, bloodwork for TB and titers, nicotine testing, physical exam,

color-blind testing, vaccines such as Hepatitis B and C, MMR, Varicella, Tdap, Influenza

and Covid-19.

to enable individuals with disabilities to perform the essential functions.

This position may work remotely from home or onsite, exposed to outdoor weather

conditions during travel, if applicable. For Remote Work from Home - must have a quiet,

private area to perform work.

accommodations may be made to enable individuals with disabilities to perform the

and fingers to type, and use close vision to view and read from a computer screen and/or

pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic

information, veteran status, or any other characteristic protected under federal, state or

local law.

Firstsource also takes Affinitive Action to ensure that protected veterans and qualified