Advocate Driver Manager

Covenant Transport; Chattanooga (TN); On-site; USD 50,000 - 78,000; Full time

Job summary

Covenant Logistics is seeking a dedicated Driver Coordinator to serve as the primary contact for professional drivers, resolving issues and supporting operational success. The role emphasizes coaching, performance feedback, and safety across the fleet.

You will manage driver interactions, ensure valid endorsements and credentials, and help drive safety metrics through coaching and on-boarding activities. A background in transportation is preferred and strong communication skills are essential.

Qualifications

• Bachelor’s degree in business administration, supply chain management or similar field required. 1 year of relevant experience may be substituted for each year of education required.
• 2+ years of relevant experience required.
• Previous transportation industry experience required.

Responsibilities

• Serve as the primary point of contact for professional drivers and resolve issues.

Skills

Verbal & written communication

Issue resolution

Time management

Organizational skills

Microsoft Office

Adaptability

Interpersonal skills

Customer service

Education

Bachelor’s degree in business administration or related field

Tools

Microsoft Office

Job description

Responsibilities

• Serve as the primary point of contact for professional drivers, communicating via phone, messaging, and in-person meetings to resolve issues and support operational success.
• Manage all driver interactions, coaching and documenting any issues.
• Provide corrective counseling and performance coaching to professional drivers as needed.
• Be available for efficient communication with drivers, and in-house personnel.
• Create a culture of safety by keeping a safety-first attitude.
• Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for professional drivers.
• Maintain accurate, swift information in all programs.
• Coordinate and manage the Driver of the Month recognition program to promote performance and morale.
• Ensure all assigned drivers maintain valid and appropriate endorsements and credentials.
• Monitor and manage idle time performance, ensuring assigned fleet meets or exceeds established targets.
• Facilitate smooth and accurate shift handoffs to ensure continuity of fleet operations.
• Conduct Idelic calls to review safety and performance metrics with drivers.
• Lead welcome meetings with newly assigned drivers to ensure a smooth onboarding process.
• Manage the unassigned driver sheet to help professional drivers maximize available mileage opportunities.
• Participate in and conduct safety coaching sessions with professional drivers to reinforce a culture of safety.
• Monitor Drivewyse speeding alerts to ensure compliance with safety standards and protect drivers and other motorists.
• Track and analyze CSA (Compliance, Safety, Accountability) scores, striving for continuous improvement in safety performance.
• Attend and actively participate in safety meetings to stay informed and contribute to fleet safety initiatives.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.
• High level ability to resolve issues and solve problems.
• Excellent ability to manage time appropriately and prioritize competing interests.
• Strong Organizational Skills.
• Working knowledge of Microsoft Office.
• Ability to work in a fast paced and changing environment.
• Strong interpersonal skills.
• Strong internal and external customer service skills

Education/Experience

• Bachelor’s degree in business administration, supply chain management or similar field required. 1 year of relevant experience may be substituted for each year of education required.
• 2+ years of relevant experience required
• Previous transportation industry experience required

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $49,657.32-$56,492.80
• Full Pay Range: $49,657.32-$77,923.79
• Pay Grade: 8
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor

Equal employment opportunity, including veterans and individuals with disabilities.

PI287575344