Advisory Solution Consultant, Integrated Risk Management

ServiceNow, Inc.; Boston (MA); On-site; USD 120,000 - 150,000; Full time

Job summary

ServiceNow, Inc. is seeking a driven Presales Risk Solution Consultant to lead solution development for Integrated Risk Management. You will translate customer processes into risk-aware designs and respond to questions on IRM products.

You will develop campaigns, contribute to product enhancements, and mentor peers while engaging with a broad customer base across regulated industries. Travel up to 25% may be required.

Qualifications

• 5+ years of pre-sales solution consulting or sales engineering experience in Integrated Risk Management or GRC solutions.
• Experience with risk management, policy & compliance management, business continuity, crisis planning, vendor risk/third party supply chain management, privacy management, regulatory change management.
• Strong working knowledge of GRC processes and solutions such as Archer or MetricStream, IBM OpenPages, OneTrust.
• Experience in regulatory compliance for vertical-specific requirements within financial services vertical.
• Bachelor’s degree or equivalent training; 3–5 years of experience is required.

Responsibilities

• Create innovative solutions leveraging ServiceNow’s Integrated Risk Management Solutions.
• Review customer’s current business processes and translate to customer pain points.
• Respond to customer questions relating to ServiceNow IRM solution.
• Develop and contribute to sales campaigns focused on IRM and GRC Solutions.
• Collaborate with Product Management and Development team members to enhance ServiceNow products with new capabilities that address customer needs.
• Share best practices and known solutions with other Solution Consultants to improve the quality and efficiency of the team.
• Stay current on competitive analyses and understand differentiators between ServiceNow and its competitors.
• Travel up to 25% and support marketing events as needed.

Skills

Pre-sales experience

Risk & GRC knowledge

Regulatory compliance knowledge

Strong communication skills

Education

Bachelor's degree or equivalent training

Tools

Archer

MetricStream

OpenPages

OneTrust

Job description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

ServiceNow is seeking driven Presales Risk Solution Consultants. This is a hands-on presales SC capable of going wide and deep on solution development and positioning. The Risk Solution Consultant will provide solution leadership and expertise to support customers during the sales engagement and will participate in acquiring and retaining customers by leveraging Integrated Risk Management solutions.

What you get to do in this role:

• Responsible for creating innovative solutions leveraging ServiceNow’s Integrated Risk Management Solutions
• Review customer’s current business processes and translate to customer pain points
• Respond to customer questions relating to ServiceNow IRM solution
• This role is pivotal in providing our growing customer base with lessons learned, strategies, and advice to enhance real-world integrated risk programs.
• Develop and contribute to sales campaigns focused on IRM and GRC Solutions
• Contribute and maintain a showcase of IRM solutions created on the ServiceNow platform
• Help develop programs that enable other Solution Consultants to demonstrate the value of IRM on the ServiceNow platform
• Configure solution environments to address customer requirements and business issues
• Collaborate with Product Management and Development team members to enhance ServiceNow products with new capabilities that address customer needs
• Share best practices and known solutions with other Solution Consultants to improve the quality and efficiency of the other team members
• Stay current on competitive analyses and understand differentiators between ServiceNow and its competitors.
• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc.

In order to be successful in this role, we need someone who has:

• 5+ years of pre-sales solution consultingor sales engineeringexperience in Integrated Risk Management or Governance, Risk & Compliance (GRC) solutions and programs
• Work experience or strong understanding of risk management, policy & compliance management, business continuity, crisis planning, disaster recovery, vendor risk/third party supply chain management, privacy management, regulatory change management
• Strong working knowledge of GRC processes and solutions such as Archer or MetricStream, IBM OpenPages, OneTrust
• Experience in regulatory compliance for vertical-specific requirements within financial services vertical
• Ability to architect and effectively communicate solutions to business challenges
• Experience working in a large government or corporate enterprise environment.
• Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, and evolving business needs, etc.
• A Bachelor’s degree or equivalent training in and 3-5 years of experience is required.
• Must have strong written and oral communication skills and be self-directed and independent
• Willing to travel up to 25%

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [e-mail] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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