Advisory Solution Consultant, Integrated Risk Management

ServiceNow; Washington (District of Columbia); On-site; USD 140,000 - 170,000; Full time

Job summary

ServiceNow is seeking a driven Presales Risk Solution Consultant. This role provides hands-on solution leadership across IRM and GRC, supporting customers during the sales cycle and helping acquire and retain clients through integrated risk management solutions.

The candidate will craft innovative IRM solutions, translate business processes into customer pain points, respond to inquiries, and contribute to campaigns while collaborating with product teams to enhance offerings.

Qualifications

• 5+ years of pre-sales solution consulting in Integrated Risk Management or GRC.
• Knowledge of risk management, policy, compliance, business continuity and third-party risk.
• Experience with regulatory compliance in financial services vertical.
• Ability to architect and communicate solutions to business problems.
• Experience in large government or corporate enterprise environments.
• Bachelor’s degree or equivalent training with 3–5 years of relevant experience.
• Strong written and oral communication skills; self-directed and independent.
• Willing to travel up to 25%.

Responsibilities

• Create innovative solutions leveraging ServiceNow’s Integrated Risk Management.
• Translate customer processes into pain points and responses to questions about IRM.
• Develop and contribute to sales campaigns focused on IRM and GRC solutions.
• Build and maintain a showcase of IRM solutions on the ServiceNow platform.
• Collaborate with Product Management to enhance ServiceNow products addressing customer needs.
• Share best practices with other Solution Consultants to improve efficiency.

Skills

Pre-sales consulting

Risk management

GRC knowledge

Regulatory compliance

Solution architecture

Effective communication

Education

Bachelor's degree or equivalent

Tools

Archer

MetricStream

IBM OpenPages

OneTrust

Job description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we’re proud to be one of FORTUNE’s 100 Best Companies to Work For® and World’s Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is seeking driven Presales Risk Solution Consultants. This is a hands-on presales SC capable of going wide and deep on solution development and positioning. The Risk Solution Consultant will provide solution leadership and expertise to support customers during the sales engagement and will participate in acquiring and retaining customers by leveraging Integrated Risk Management solutions.

What You Get To Do In This Role

• Responsible for creating innovative solutions leveraging ServiceNow’s Integrated Risk Management Solutions


• Review customer’s current business processes and translate to customer pain points


• Respond to customer questions relating to ServiceNow IRM solution


• This role is pivotal in providing our growing customer base with lessons learned, strategies, and advice to enhance real-world integrated risk programs.


• Develop and contribute to sales campaigns focused on IRM and GRC Solutions


• Contribute and maintain a showcase of IRM solutions created on the ServiceNow platform


• Help develop programs that enable other Solution Consultants to demonstrate the value of IRM on the ServiceNow platform


• Configure solution environments to address customer requirements and business issues


• Collaborate with Product Management and Development team members to enhance ServiceNow products with new capabilities that address customer needs


• Share best practices and known solutions with other Solution Consultants to improve the quality and efficiency of the other team members


• Stay current on competitive analyses and understand differentiators between ServiceNow and its competitors.


• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc.

Qualifications

• 5+ years of pre-sales solution consulting or sales engineering experience in Integrated Risk Management or Governance, Risk & Compliance (GRC) solutions and programs


• Work experience or strong understanding of risk management, policy & compliance management, business continuity, crisis planning, disaster recovery, vendor risk/third party supply chain management, privacy management, regulatory change management


• Strong working knowledge of GRC processes and solutions such as Archer or MetricStream, IBM OpenPages, OneTrust


• Experience in regulatory compliance for vertical-specific requirements within financial services vertical


• Ability to architect and effectively communicate solutions to business challenges


• Experience working in a large government or corporate enterprise environment.


• Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, and evolving business needs, etc.


• A Bachelor’s degree or equivalent training in and 3-5 years of experience is required.


• Must have strong written and oral communication skills and be self-directed and independent


• Willing to travel up to 25%

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [e-mail] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.