Advisory Solution Consultant - Customer Industry Workflows (Strat Tech)

Servicenow; Boston (MA); On-site; USD 131,000 - 218,000; Full time

Job summary

An established industry player seeks a Specialist Solution Consultant to drive sales and provide tailored solutions for clients. This role involves leveraging AI to enhance decision-making and collaborating with various teams to ensure customer satisfaction. You'll lead discovery workshops, develop client relationships, and share best practices to improve team efficiency. Join a company that values inclusivity and innovation, where your unique experiences can contribute to a diverse and dynamic work environment. If you're passionate about technology and eager to make an impact, this position offers an exciting opportunity to grow and succeed.

Benefits

Health plans

401(k) Plan with company match

Flexible spending accounts

Equity options

Flexible time away plan

Family leave programs

Qualifications

• Experience integrating AI into workflows and decision-making.
• 7+ years of pre-sales solution consulting or sales engineering experience.

Responsibilities

• Support product sales as a technical expert in client-facing teams.
• Lead workshops to align solutions with customer needs.

Skills

AI integration

Pre-sales solution consulting

Sales engineering

Territory management

Collaborative skills

Education

7+ years in relevant field

Tools

ServiceNow platform

Enterprise cloud software solutions

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The Specialist Solution Consultant is a technical & business consultant with the advanced ability to develop, position and provide industry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as the technical, industry and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets.
• Lead discovery workshops to determine customers' challenges and give persona and value-based product demonstrations to align our solution with customer needs.
• Develop client partner relationships.
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement.
• Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience in Enterprise Applications.
• Industry experience in Manufacturing, Technology, or Telco desirable.
• Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence.
• Travel, as necessary.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $131,925 to $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.