Advisor Relationships Lead - Client Experience & Ops

integritymarketing; Des Moines (IA); On-site; USD 90,000 - 120,000; Full time

Job summary

Integrity Marketing in Des Moines, IA seeks an Advisor Relationship Manager to act as a trusted liaison for advisors, clients, custodians, and internal teams, driving an exceptional service model across the business.

You will foster advisor engagement, strengthen key relationships, and lead cross‑functional initiatives to deliver a best‑in‑class client experience through operational excellence and strategic problem‑solving.

Qualifications

• Bachelor's degree in Business, Finance, Economics, or related field (or equivalent experience).
• Minimum 5 years' progressive experience in broker-dealer, RIA, custodian or clearing firm.
• Strong knowledge of custodial/clearing platforms (Fidelity, Schwab, Pershing, etc.).
• FINRA Series 7 and/or Series 66 (63/65) preferred; additional licenses are a plus.

Responsibilities

• Serve as primary point of contact for advisors and internal stakeholders.
• Develop and maintain trusted relationships with key advisors, centers of influence, and business partners while delivering a highly personalized service experience.
• Manage complex, high-impact, and escalated advisor inquiries with professionalism and urgency.
• Coordinate with internal teams and external partners to deliver a seamless experience.
• Creative problem solving to minimize friction, disruptions, and process delays.
• Lead collaboration with cross-functional business partners to proactively identify, address, and resolve advisor and client challenges.
• Operate independently with discretion and decision-making authority while serving as a resource to peers and leadership.
• Provide advanced expertise across brokerage and advisory and general operational functions.
• Oversee and support complex money movement and trading transactions such as distributions, wires, ACH, transfers, and trade‑related requests.
• Guide advisors through complex operational processes, firm policies, and regulatory requirements.
• Lead advisor training and adoption of firm systems, technology, and service resources.
• Serve as a primary liaison with custodians, clearing firms, and strategic partners to facilitate efficient issue resolution and service delivery.
• Review and resolve complex NIGOs and operational exceptions while ensuring clear communication and timely outcomes.
• Identify and mitigate operational risks while maintaining compliance with firm policies and industry regulations.

Skills

Relationship management

Communication

Problem-solving

Professionalism

Adaptability

Advisor experience

Analytical thinking

Decision making

Multi-tasking

Strategic mindset

Education

Bachelor's degree in Business/Finance/Economics

5 years of broker-dealer/RIA experience

Custodial/clearing platforms knowledge

FINRA Series 7/66 preferred

Job description

Integrity Marketing in Des Moines, IA seeks an Advisor Relationship Manager to act as a trusted liaison for advisors, clients, custodians, and internal teams, driving an exceptional service model across the business.

You will foster advisor engagement, strengthen key relationships, and lead cross‑functional initiatives to deliver a best‑in‑class client experience through operational excellence and strategic problem‑solving.