Advisor Experience Lead

Integrity; Des Moines (IA); On-site; USD 75,000 - 110,000; Full time

Job summary

Integrity is seeking an Advisor Relationship Manager to act as a trusted liaison for advisors, clients, custodians, and internal teams in Des Moines, IA. You will drive exceptional service, operational excellence, and strategic problem-solving to support advisor engagement and client experience.

You will manage complex inquiries, collaborate with cross-functional partners, and help implement process improvements while ensuring compliance with firm policies and industry regulations.

Qualifications

• Bachelor's degree in Business, Finance, Economics, or related field or equivalent industry experience.
• 5+ years of progressive experience within broker-dealer, RIA, custodian, or clearing firm organization.
• Strong knowledge of custodial and clearing platforms including Fidelity, Schwab, Pershing, or others.
• FINRA Series 7 and/or Series 66 (63/65) preferred; additional licenses are a plus.

Responsibilities

• Serve as a primary point of contact for advisors and internal stakeholders.
• Develop and maintain trusted relationships with key advisors and partners while delivering highly personalized service.
• Manage complex advisor inquiries with professionalism and urgency.
• Coordinate with internal teams and external partners to deliver a seamless advisor/client experience.
• Lead collaboration to proactively address advisor and client challenges.
• Provide advanced expertise across brokerage and advisory operational functions.
• Oversee money movement and trading transactions such as distributions, wires, ACH, transfers, and trade-related requests.
• Guide advisors through complex operational processes, firm policies, and regulatory requirements.
• Lead advisor training and adoption of firm systems and resources.
• Review and resolve operational exceptions while ensuring clear communication.
• Identify and mitigate operational risks while maintaining compliance.

Skills

Relationship management

Communication

Problem solving

Professionalism

Adaptability

Analytical thinking

Decision making

Education

Bachelor's degree in Business, Finance, Economics, or related

Tools

Custodial platforms (Fidelity, Schwab, Pershing)

Job description

Integrity is seeking an Advisor Relationship Manager to act as a trusted liaison for advisors, clients, custodians, and internal teams in Des Moines, IA. You will drive exceptional service, operational excellence, and strategic problem-solving to support advisor engagement and client experience.

You will manage complex inquiries, collaborate with cross-functional partners, and help implement process improvements while ensuring compliance with firm policies and industry regulations.