Advisor - Nob Hill

Warby Parker; Portland (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Vacation days

Retirement savings plan (401(k))

Employee Stock Purchase Plan

Paid sick leave

Free eyewear

Job summary

Warby Parker is seeking a Sales Advisor to deliver outstanding customer service and enhance the glasses shopping experience. In this role, you will engage directly with customers, embodying Warby Parker's values while offering exceptional style advice and product knowledge.

Successful candidates will have a background in customer-facing roles and be proactive problem-solvers, organized, and details-oriented. The position includes benefits such as health insurance, paid leave, and 401(k) retirement plans.

Qualifications

• Excited to work and learn at a fast-paced company.
• Backed by customer-facing experience in a service-minded environment.
• A proactive, adaptable problem-solver.
• Able to effectively communicate with a variety of people.
• Organized and detail-oriented.

Responsibilities

• Communicate Warby Parker's values and brand philosophy.
• Delight customers through extraordinary service.
• Demonstrate product knowledge and offer style advice.
• Anticipate the needs of the team and customers.

Skills

Customer-facing experience

Adaptability

Problem-solving

Communication skills

Attention to detail

Job description

Warby Parker is searching for a well‑rounded Sales Advisor to help us deliver the best possible service to each and every one of our customers. (At other brands, you might see similar roles called Sales Associate.) In supporting our retail locations across the country (and Canada!), Advisors have a direct, immediate impact on the success of Warby Parker through customer interactions, process ideation and improvement, and various special projects. We've grown to who we are today thanks in no small part to them! In this role, you'll get to show folks firsthand what Warby Parker is all about while making glasses shopping a goosebump‑inducing experience. Sound cool? Read on!

What you'll do:

• Communicate Warby Parker's values and brand philosophy on the sales floor
• Delight customers through nothing‑but‑wonderful service
• Demonstrate unparalleled product knowledge and offer exceptional style advice
• Dream up ways to reinvent retail and the glasses‑shopping experience
• Anticipate the needs of your team and customers alike, and be at the ready to lend hand
• Help foster an inclusive culture by treating customers and colleagues with respect

Who you are:

• Excited to work and learn at a fast‑paced, high‑growth company
• Backed by customer‑facing experience in a service‑minded environment
• A proactive, adaptable problem‑solver who reacts quickly in unexpected situations
• A positive team player who leads by example
• Able to effectively communicate with a variety of people
• Organized, attentive, and detail‑oriented
• An energetic self‑starter with an entrepreneurial spirit
• Interested in fashion and technology
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non‑exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Benefits for full‑time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Benefits for part‑time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.