Advisor IT End User Services

Enbridge Inc.; Georgia; Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Flexible benefits program

Maternity and parental leave

Retirement savings with company stock

Paid time off and holidays

Employee and Family Assistance Program

Wellness program

FlexWork hybrid option

Job summary

Enbridge Inc. is seeking aresults‑driven IT professional to govern the desktop support team and drive end‑to‑end service delivery across the organization. You will analyze current processes, identify gaps, and lead initiatives to improve end‑user support efficiency.

You will work with business stakeholders, MSPs, and technical teams to translate demand into actionable work packages, create clear requirements, and support testing and deployment of technology solutions across the enterprise.

Qualifications

• University degree in a related field or a two‑year technical diploma with 4+ years of directly related experience.
• If no degree or diploma, add 3+ years of related experience (total 7+ years).
• Experience supporting IT operations, service delivery, systems implementation, project coordination, and demand management initiatives.
• Strong troubleshooting and problem‑solving with ability to identify root causes and implement sustainable solutions.
• Excellent relationship building, communication, and stakeholder management across all levels.

Responsibilities

• Governance and coordination for the managed service desktop support team.
• Analyze processes, identify gaps, and drive continuous improvement in end‑user support.
• Collaborate with stakeholders, MSPs, and technical teams to translate demand into work packages.
• Own demand intake, evaluate value and urgency, and support prioritization.
• Develop business requirements, user stories, acceptance criteria, and testing requirements for projects.
• Coordinate user acceptance testing, release planning, and deployment activities.

Skills

IT operations support

Service delivery

Stakeholder management

Problem solving

Communication

Education

University degree or 2-year diploma

Job description

Employee Type: Regular-Full time Union/Non: This is a non-union position

At Enbridge, we are committed to delivering safe, reliable energy while driving operational excellence, innovation, and sustainable growth across our business.

What You Will Do:

• Provide governance and coordination for the managed service desktop support team, ensuring service delivery meets operational expectations and established service standards.
• Analyze current processes, identify service gaps, and drive continuous improvement initiatives to enhance end‑user support effectiveness and efficiency.
• Collaborate with business stakeholders, managed service providers, and technical teams to define, prioritize, and translate demand into actionable work packages and deliverables.
• Take ownership of demand intake activities, evaluate business value and urgency, and support prioritization decisions aligned with organizational objectives.
• Develop and document business requirements, user stories, acceptance criteria, and testing requirements to support projects, enhancements, and operational improvements.
• Coordinate user acceptance testing, release planning, and deployment activities to ensure successful implementation of technology solutions.
• Provide executive‑level support as required, including support for senior leadership, board meetings, and other high‑profile corporate events.

Who You Are:

• A university degree in a related field or a two‑year technical diploma combined with 4+ years of directly related experience.
• For candidates who do not possess a university degree or diploma, an additional 3-years of related experience is required (total of 7+ years).
• Demonstrated experience supporting IT operations, service delivery, systems implementation, project coordination, and demand management initiatives.
• Strong technical troubleshooting and problem‑solving skills, with a proven ability to identify root causes, improve processes, and implement sustainable solutions.
• Excellent relationship‑building, communication, and stakeholder management skills, with the ability to work effectively across all levels of the organization.
• Experience working with senior leaders and executives, coupled with the ability to communicate technical concepts clearly to both technical and non‑technical audiences.
• Strong analytical, organizational, and prioritization skills with the ability to manage multiple competing demands while maintaining a focus on business outcomes.
• A collaborative, results‑oriented professional who thrives in a dynamic environment and demonstrates adaptability, sound judgment, and continuous improvement mindset.

Working Conditions: Primarily office‑based environment with varying levels of pressure and workload depending on operational priorities, projects, and business initiatives.

Requires handling confidential information and adherence to corporate security, privacy, and information management policies and procedures.

Physical Requirements include but are not limited to: Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short‑term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Salary: Ranges from $85,000 – $105,000 USD for US locations based upon candidate's experience, skills, and internal equity. Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth‑giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well‑being.
• Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

At Enbridge, we are dedicated to our core value of Inclusion.

We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.

Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com