Advisor-Implementation & Bus Support

TDS Telecom; Carson City (NV); Remote; USD 60,000 - 80,000; Full time

Job summary

A telecommunications provider is seeking a candidate to lead the implementation of small business voice/data products, ensuring customer satisfaction. Ideal candidates will have at least 1 year of relevant experience, strong communication skills, and the ability to work in a fast-paced environment. This role offers flexibility with remote work across multiple states and comprehensive benefits including healthcare and paid leave.

Benefits

Comprehensive benefits including medical, dental, and vision coverage

Generous paid vacation and sick leave

Opportunity for career advancement

Qualifications

• Minimum of 1+ years of experience in telecommunications, customer service, or implementation.
• Excellent verbal and written communication skills.
• Ability to adapt to rapid changes in a fast-paced environment.

Responsibilities

• Lead the implementation of small business voice/data products.
• Provide documentation and coaching for customers.
• Maintain detailed records of all implementation activities.

Skills

Interpersonal communication skills

Time management skills

Customer service

Education

Associate's degree

Tools

Microsoft Office suite

Job description

Employer Industry: Telecommunications

Why consider this job opportunity:

• Salary up to $29.15/hour
• Comprehensive benefits including medical, dental, and vision coverage
• Generous paid vacation and sick leave, along with paid parental leave
• Opportunity for career advancement and participation in Associate Resource Groups
• Flexibility to work remotely in any of the 40+ states where the employer operates
• Supportive work environment focused on employee well-being

What to Expect (Job Responsibilities)

• Lead the successful implementation of small business voice/data products and services, acting as the main point of contact for customers
• Provide documentation and coaching for customers on various small business products, ensuring customer satisfaction throughout the order fulfillment process
• Attend meetings to discuss new processes and provide continuous feedback to enhance customer experience
• Maintain detailed records of all implementation activities through the CRM tool
• Implement orders related to specific projects such as the ACAM-Modem replacement project

What is Required (Qualifications)

• Minimum of 1+ years of experience in telecommunications, customer service, or implementation
• Excellent interpersonal communication skills (verbal and written)
• Ability to establish and maintain excellent working relationships
• Strong time management skills and ability to adapt to rapid changes in a fast-paced environment
• Working knowledge of Microsoft Office suite and other customer information systems

How to Stand Out (Preferred Qualifications)

• Experience in a direct sales program
• Associate's degree
• Familiarity with the products and services offered by the employer
• Advanced sales and/or customer service skills

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