Advisor HR - 1st Shift - Bowling Green Plant

Tyson Foods; Springdale (AR); On-site; USD 48,000 - 60,000; Full time

Job summary

Tyson Foods is seeking a qualified candidate to provide process and transactional support for HR systems and processes at the Bowling Green plant. You will be the first point of contact, handling cases via Service Now, chat and phone support, and routing issues to the People Operations team.

The role involves heavy data entry for hires, terminations, and salary adjustments, plus monitoring HR inboxes and escalating when needed. Strong communication and organizational skills are essential.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in a customer support role preferred.
• Familiarity with HR systems and processes is a plus.

Responsibilities

• Provide first level HR system support using Service Now and resolve cases.
• Handle high volume data entry for hires, terminations and salary adjustments.
• Monitor HR inboxes and route or escalate issues to COE, HR Partners, or leadership.

Skills

Customer service

Analytical skills

Troubleshooting

Planning

Organizational skills

Communication skills

Team player

Education

Bachelor's degree

Tools

SAP

Workday

Job description

Job Details:

MUST SIT ONSITE AT BOWLING GREEN PLANT NO REMOTE HOURS: 6AM - 5PM

The primary purpose of this position is to provide process and transactional support for HR systems & processes, including support for all users through the resolution of cases (using Service Now technology), chat and phone support. This position is expected to be a first point of contact with handling all support calls routing to the People Operations team, and other tasks as required to resolve first level support requests.
This role will be responsible for assisting with a large volume of data entry and review related to team member business processes, including hires, terminations, salary adjustments, and other confidential items. This position will also monitor various HR inboxes and respond or elevate to the appropriate team, including COE, HR Strategic Partners, or Leadership

Essential Duties and Responsibilities

Support – 100%

Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
Review and update of key business processes and general master data components
Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met

REQUIREMENTS

Education : Bachelors degree or equivalent combination of education and experience

Experience : 2+ years relevant customer support role and past data entry experience

Computer Skills : Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point.
Understanding of HR systems and processes is a plus.
Communication Skills:
Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written

Special Skills : Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.

Supervisory : No.

Travel : No travel

Relocation Assistance Eligible:

No

Work Shift:

1ST SHIFT (United States of America)

Pay Range/Rate:

Incentives:

Annual Incentive Plan:

No

Long-Term Incentive Plan:

No

Tyson will develop an offer based on a candidate's or team member's relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson's total compensation package.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

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