Advisor Endzone & Loyalty (Front End)

Dick's Sporting Goods; Newark (DE); On-site; USD 32,000 - 38,000; Full time

Job summary

DICK'S Sporting Goods is looking for a Customer Advisor to help athletes across the store. You will greet shoppers, understand their needs, and deliver confident product knowledge to ensure a seamless experience from checkout to loyalty programs.

In this role you will maintain merchandising standards, support the team, and uphold safety and loss prevention practices while fostering an inclusive, welcoming environment for teammates and athletes alike.

Qualifications

• Greet teammates and Athletes and understand their needs while delivering helpful product knowledge and customer service.
• Follow floor sets, signage, price changes, and inventory presentation standards.
• Promote loyalty programs and enrollment in store services.
• Adhere to safety, loss prevention, and standard operating procedures and applicable laws.
• Create an inclusive store environment where everyone feels welcome and respected.
• Assist the team and perform other tasks as assigned.

Responsibilities

• Greet everyone and proactively approach athletes to understand their needs and support their shopping experience with accurate product knowledge.
• Uphold merchandising and presentation standards by following floor sets, signage, price changes, and inventory replenishment.
• Promote programs like loyalty, warranty, and private label cards.
• Follow safety, loss prevention, and SOPs and comply with applicable laws and guidelines.
• Foster an inclusive store environment where teammates and athletes feel welcome and respected.
• Be ready to support the team across the store and handle additional tasks as needed.

Skills

Customer service

Education

High School Diploma or Equivalent

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible.

Whether you live for sport or cozy fashion, you'll love building your career at DICK'S. It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real difference by delivering exceptional experiences to athletes of all abilities. If you're coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Deliver a high-touch athlete experience by guiding athletes through checkout, loyalty programs, and services with confidence and expertise. As an Advisor, you build strong connections, drive engagement, and help create a seamless and memorable end-to-end shopping journey. Be part of a team that brings service, energy, and purpose to every interaction.

Job Duties & Responsibilities

• Greet everyone (Teammates and Athletes) and proactively approach athletes to understand their needs and support their shopping experience by providing helpful, accurate product knowledge and customer service.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities, including those of the Federal ATF.
• Create an inclusive store environment where everyone (Teammates & Athletes) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store. Performs other tasks as assigned.

QUALIFICATIONS:

• High School Diploma or Equivalent

VIRTUAL REQUIREMENTS:

At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!