Advisor Endzone & Loyalty Front End

Dick's Sporting Goods; Downingtown (Chester County); On-site; USD 28,000 - 36,000; Full time

Job summary

DICK'S Sporting Goods is seeking an Advisor to help athletes and shoppers with a high-touch, end-to-end shopping experience in-store. You will guide customers through checkout, loyalty programs, and services while delivering confident, knowledgeable support to athletes of all abilities.

As part of our team, you will be welcomed, supported, and empowered from day one, upholding store standards and contributing to a positive, inclusive environment.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Greet teammates and athletes, assess needs, and provide accurate product knowledge and customer service.
• Maintain store merchandising and presentation standards with floor sets, signage, and stock replenishment.
• Promote loyalty programs, warranty sales, and credit card enrollment.
• Follow safety, loss prevention, and SOPs, including applicable laws and ATF guidelines.
• Create an inclusive store environment where everyone feels welcome and respected.
• Support the team across the store and perform other tasks as assigned.

Education

High School Diploma or Equivalent

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible.

Whether you live for sport or cozy fashion, you'll love building your career at DICK'S. It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real difference by delivering exceptional experiences to athletes of all abilities. If you're coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Deliver a high-touch athlete experience by guiding athletes through checkout, loyalty programs, and services with confidence and expertise. As an Advisor, you build strong connections, drive engagement, and help create a seamless and memorable end-to-end shopping journey. Be part of a team that brings service, energy, and purpose to every interaction.

Job Duties & Responsibilities

• Greet everyone (Teammates and Athletes) and proactively approach athletes to understand their needs and support their shopping experience by providing helpful, accurate product knowledge and customer service.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities, including those of the Federal ATF.
• Create an inclusive store environment where everyone (Teammates & Athletes) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store. Performs other tasks as assigned.

QUALIFICATIONS:

• High School Diploma or Equivalent

VIRTUAL REQUIREMENTS:

At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!