Advisor - Endzone and Loyalty (Front End)

DICK'S Sporting Goods; Fort Smith (AR); On-site; USD 24,000 - 32,000; Full time

Job summary

DICK’S Sporting Goods in Fort Smith, AR is hiring an Advisor to guide athletes through checkout, loyalty programs, and services with confidence and expertise. You’ll build strong connections, deliver a high-touch shopping journey, and help create a seamless end-to-end experience.

The role emphasizes exceptional customer service, accountability, and teamwork. A High School Diploma or equivalent is required, and training will help you grow within a dynamic retail environment.

Qualifications

• Customer service experience or aptitude.
• Ability to guide customers through checkout and loyalty programs.
• Strong communication and teamwork skills.

Responsibilities

• Deliver a high-touch athlete experience by guiding athletes through checkout, loyalty programs, and services with confidence and expertise.
• Build connections with customers and drive engagement to create a seamless end-to-end shopping journey.
• Support a team environment focused on energy, service, and purpose in every interaction.

Skills

Customer service

Sales

Communication

Education

High School Diploma or Equivalent

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what’s possible.

Whether you live for sport or cozy fashion, you’ll love building your career at DICK’S. It’s more than a job — it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one. In our stores, you’ll make a real difference by delivering exceptional experiences to athletes of all abilities. If you’re coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Deliver a high-touch athlete experience by guiding athletes through checkout, loyalty programs, and services with confidence and expertise. As an Advisor, you build strong connections, drive engagement, and help create a seamless and memorable end-to-end shopping journey. Be part of a team that brings service, energy, and purpose to every interaction.

Qualifications

• High School Diploma or Equivalent

Virtual Requirements

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!