Advisor Delivery Specialist (Remote in US)

Gainwell Technologies; Massachusetts; Remote; USD 80,000 - 116,000; Full time

Job summary

Gainwell Technologies is seeking an Advisor Delivery Specialist for its Massachusetts operations. This remote role focuses on quality management across various accounts, ensuring compliance with standards and continuous improvement. With a commitment to employee growth and benefits starting on day one, Gainwell offers a progressive career path in a supportive environment.

Benefits

Flexible vacation policy

Health benefits from day 1

401K company match

Company-provided computer

Qualifications

• 9+ years of support services or program experience required.
• Previous Quality Manager experience is essential.
• Certification in Quality Control (e.g., ISO 9000) is a plus.

Responsibilities

• Oversee quality management systems and establish quality objectives.
• Conduct performance audits and maintain compliance records.
• Communicate quality issues and improvements to stakeholders.

Skills

Data Analysis

Quality Control Methodologies

Attention to Detail

Education

Bachelor's Degree in Business Administration, Engineering or related field

Job description

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Advisor Delivery Specialist (Remote in US)

Location:

Any city, MA, US, 99999

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Advisor Delivery Specialist oversees functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.

Your role in our mission

• Establish clear quality procedures and standards and set measurable quality objectives that align with MMIS goals
• Establish an MMIS Quality Management Systems across MMIS and processes
• Establish Annual Performance Audits and Inspections to ensure compliance with QMS. Maintain accurate records of inspections, tests, and quality issues
• Establish an MMIS Quality Performance Reporting on the performance of the QMS
• Establish QMS operational procedure to collect and analyze quality data to identify trends and issues
• Establish an MMIS customer satisfaction continues feedback method to address complaints and incorporating customer feedback into quality improvement initiatives
• Plan, monitor, test and inspect of operational controls to validate quality controls and standards meet MMIS needs
• Prepare reports to communicate outcomes of quality activities
• Manage risk-based and process-based audits
• Ensure that MMIS meet federal, state, and industry quality standards
• Maintain clear and effective communication with internal and external stakeholders regarding quality issues and improvements
• Leverage MMIS Commonwealth MS SharePoint to store all procedures, standards, audits, and reports

What we're looking for

• Bachelor's Degree or higher in Business Administration, Engineering, Health Management, Information Systems or relevant field required
• Nine (9) or more years of support services, project, or program experience required
• Excellent understanding of data analysis. Results-driven and detail oriented required
• Proven prior Quality Manager experience, with thorough knowledge of methodologies of quality inspections required
• Certification of Quality Control, e.g., ISO 9000 etc. is a plus

What you should expect in this role

• This is a full-time permanent regular salaried(W-2) employee position.
  • Monday through Friday work schedule (40 hours per week).
• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• This is a remote (work from home) position. For all remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload . Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• We will accept applications on an ongoing basis until June 10, 2025.

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The pay range for this position is$80,600.00-$115,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.