Advisor Cash Management Specialist

LPL Financial; Tempe (AZ); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial in Tempe, AZ seeks a Cash Management Associate Service Professional in Operations to handle inbound/outbound advisor calls, resolve documentation issues, and educate on cash management processes. You will process requests, guide callers to resolution, and maintain a high standard of client service.

The role emphasizes accurate information delivery, complex call handling, and collaboration with internal teams.

Qualifications

• 2+ years of experience in brokerage/financial services.
• 2–3 years of professional work experience; customer‑facing experience is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Provide support with complex client account issues via inbound/outbound calls while maintaining professionalism.
• Set expectations and take appropriate actions to resolve inquiries; may involve calls, emails to internal teams, advisors, or LPL reps.
• Communicate status of requests to financial advisors clearly and timely; outline what is needed to resolve NIGO/IGO.
• Identify issues proactively to minimize NIGO rejections and improve processing quality.
• Support internal and external partners on NIGOs, deposits, special projects, or ad hoc requests.
• Collaborate with teammates to grow expertise and cross-train on cash management processes for retirement and non-retirement accounts.
• Own and resolve complex situations received via email, Dynamics, Smartsheet, or phone; provide feedback for process improvements.
• Engage in huddles, meetings, and policy updates to support department goals.
• Review discrepancies reported to Cash Management and contribute insights.

Skills

Brokerage/financial services

Customer facing experience

Written and verbal communications

Education

Bachelor’s degree

Job description

LPL Financial in Tempe, AZ seeks a Cash Management Associate Service Professional in Operations to handle inbound/outbound advisor calls, resolve documentation issues, and educate on cash management processes. You will process requests, guide callers to resolution, and maintain a high standard of client service.

The role emphasizes accurate information delivery, complex call handling, and collaboration with internal teams.