Advisor 1, Car Care Customer Service & Sales

AAA Club Alliance; Laurel (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

AAA Club Alliance is seeking an Automotive Service Advisor to enhance customer experience in the automotive industry. Successful candidates will possess strong communication skills and automotive knowledge, engaging with customers to coordinate their service needs in a fast-paced environment. Competitive pay, performance bonuses, and comprehensive benefits await the right candidate.

Benefits

Robust health benefit offerings

401(k) plan with company match

Tuition reimbursement

FREE AAA Membership

Paid Time Off and Holidays

Qualifications

• Knowledge of automotive technology.
• Previous experience in automotive preferred.
• ASE Service Advisor Certification is a plus.

Responsibilities

• Coordinate customer service and vehicle repairs.
• Guide customers through the repair process.
• Review repair services for customer understanding.

Skills

Automotive knowledge

Communication skills

Customer service

Education

High School Diploma or equivalent

Job description

Advisor 1, Car Care Customer Service & Sales

Join to apply for the Advisor 1, Car Care Customer Service & Sales role at AAA Club Alliance

Advisor 1, Car Care Customer Service & Sales

1 week ago Be among the first 25 applicants

Join to apply for the Advisor 1, Car Care Customer Service & Sales role at AAA Club Alliance

Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine!

As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your strong communication skills, attention to detail, and automotive knowledge, you'll serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn. Join us in our fast-paced, high-energy environment where your expertise and dedication will be recognized, valued, and rewarded. Take the driver's seat and steer your career towards success with AAA today!

Location Address: 8499 Cherry Lane, Laurel, MD 20707

At AAA, your success is our success. As an Automotive Service Advisor, we can offer you:

• The starting base compensation for this position is $23.70 to $25.70 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
• In addition to your hourly compensation, Service Advisors are also eligible for additional income through our uncapped monthly performance bonus as well as various spiffs and contests that run throughout the year!
• Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance. Coverage begins 30 days after you start.
• Over 2 weeks of Paid Time Off accrued during the first year of employment
• 8 Paid Holidays each year
• 401(k) plan with up to a 7% Company Match on retirement contributions
• FREE Company-Paid Life Insurance
• Tuition Reimbursement (up to $5,250 per year)
• FREE AAA Premier Level Membership
• An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment.
• Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round!
  
  

What Our Automotive Service Advisors Do

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
• Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.
• Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.
  
  

What You Will Need To Succeed

• High School Diploma or equivalent.
• Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.
• Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.
• ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required!
• Valid Driver’s License.
• Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
• Authorized to work in the USA.
  
  

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category

Car Care

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

Referrals increase your chances of interviewing at AAA Club Alliance by 2x

Get notified about new Customer Service Advisor jobs in Laurel, MD.

Core Crew (Front Desk & Sales) - Wildwood, MD

Washington, DC $46,437.00-$72,721.00 2 weeks ago

District of Columbia, United States 1 month ago

Customer Service Representative - Remote

Hyattsville, MD $30,000.00-$60,000.00 2 years ago

Washington, DC $40,000.00-$47,000.00 3 weeks ago

Customer Service Representative - Phone and Chat - Washington, DC

Temporary Call Center Representative (Annapolis) Taxpayer Services Division

Customer Service Representative - State Farm Agent Team Member

Washington, DC $30,000.00-$35,000.00 1 year ago

Member Service Center Representative I/II

Silver Spring, MD $18.01-$20.00 10 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.