ADVISOR

AutoNation; Sanford (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

YouDecide discounts

Job summary

AutoNation Service Advisor in Sanford, FL coordinates between customers and service technicians. You’ll explain repair recommendations in plain language and identify up-sell opportunities to keep drivers safe.

You will greet customers, schedule appointments, assess vehicle needs, and prepare repair orders with estimates, while coordinating with technicians to ensure timely service and high customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Evidence of delivering excellent customer experience.
• Ability to meet and exceed targeted goals.
• Valid in-state driver’s license with a clean driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers when they arrive.
• Explain service recommendations in easy-to-understand language and suggest up-sell opportunities.
• Produce repair orders with cost and time estimates with transparency.
• Communicate with technicians and parts associates to ensure timely completion of work.
• Follow up with customers about status and satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Goal orientation

Education

High school diploma or equivalent

Job description

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

Position Overview Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.

What Will I Do Every Day?

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.

We welcome candidates from all backgrounds who are passionate about making a positive impact.