Advising Services Coordinator

Colorado Community College System (CCCS); Aurora (CO); On-site; USD 53,000 - 55,000; Full time

Job summary

The Community College of Aurora is seeking an Advising Services Coordinator to manage the daily operations of the Lore Isa Wiggins Advising Center, support advising staff, and foster a welcoming, student-centered environment in person, by phone, email, or online. You will track advisor availability and assist with student communications in Navigate as needed.

The role emphasizes strong organization, attention to detail, and proactive problem solving in a fast-paced admissions-oriented setting,

Qualifications

• Associates Degree and/or 2 years of administrative/customer service experience.
• Experience delivering customer service to diverse populations.
• Ability to plan, coordinate, prioritize, and manage multiple initiatives.
• Ability to take initiative with minimal guidance and meet deadlines.

Responsibilities

• Conducts initial student intake/triage to determine service needs and schedule appointments.
• Coordinates advising communication, including fliers, letters, mailings, and emails.
• Maintains advising meeting and event calendars.
• Updates department webpage and attends training as needed.
• Supervises front desk staff and manages phone, email, and Zoom rooms.
• Assists with planning events and budgeting, logistics, and catering.

Skills

Effective communication

Organizational skills

Time management

Initiative

Customer service

Collaboration

Education

Associate degree

Tools

MS Word

Excel

Office 365

Salesforce

EAB Navigate

EMSI

Banner

Job description

POSITION SUMMARY

The Advising Services Coordinator provides customer service to all visitors of the Lore Isa Wiggins Advising Center at the Community College of Aurora. As a direct report to the Assistant Director of Advising, this position will manage the daily office operations of the advising department, provide administrative support to the advising team and maintain a welcoming and student-centered atmosphere with a focus on quality student and prospective student interactions in-person, phone, emails, or online. Due to the high degree of student and staff interaction, this position will require effective communication, organization skills, attention to detail, conflict resolution, and ability to meet deadlines. Additionally, the Advising Services Coordinator will need to track Academic Advisors’ availability, and support with student communication for all student emails received to the Advising inbox along with student cases in Navigate as needed.

OVERVIEW OF CCA

The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants that demonstrate a commitment to working with individuals and groups from diverse identities, including but not limited to: socioeconomic, cultural, sexual orientation, gender identity expression, disability, multilingual learners, veterans, non-traditional, race and ethnic backgrounds.

More than 20 different languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or individual knowledge and skills. The college centers diversity, equity, and inclusion and we actively seek to employee partners who want to join us in working to reducing outcome gaps among our diverse student population.

DUTIES & RESPONSIBILITIES

• Conducts initial student intake/triage to determine student service needs, adjust holds, review testing scores, schedule appointments and provide general advising information in response tostudent inquiries
• Coordinates all academic advising communication, including the management of fliers, letters, print mailings, and email marketing campaigns
• Maintain advising meeting and event calendars
• Updatesdepartment webpage by coordinating with staff & web services. Attendsongoing training as needed
• Supervisesfront desk student employees and manages the phone, email, and Zoom meeting rooms
• Assists the Advising Leadership in the planning and coordination of events, including but not limited to: leadership and all staff retreats, council meetings, campus-wide meetings, regular staff meetings and student/faculty engagement events
• Maintains inventory of office supplies and materials; stocking and ordering supplies as needed
• Assists with student outreach, advisor assignment projects, and new student orientations
• Assists with developing and maintaining advising specific knowledge to support materials, operations & systems
• Assists with training of professional and student staff in the use of technology
• Assists staff with programming logistics, including budgeting, planning & marketing of events, catering, equipment rental, room reservation, facilities requests, signage, set-up/breakdown of events & programs
• Submits work orders with facilities /IT Help Desk, maintains administrative paperwork to include personnel onboarding, facilities, IT and other administrative duties
• Assists Director of Advising with data and information collection and compiling data reports

The ideal candidate must be able to adapt to shifting priorities, meet deadlines, and effectively execute in a fast-paced environment. They must have excellent organizational skills, meticulous attention to detail and have a proactive approach to problem solving and prioritization, complemented by strong decision-making capability; as well as excellent professional, verbal, and written communication skills.

REQUIRED QUALIFICATIONS

• Associates Degree and/or 2 years of administrative/customer service experience
• Experience in providing customer service to diverse populations including but not limited to raciallyand ethnically diverse populations, individuals of varying ages, gender identities, beliefs, veterans/military status, and individuals of varying abilities
• Organizational and time management skills with demonstrated ability to plan, coordinate, prioritize, and effectively manage multiple initiatives, programs, and events.
• Ability to take action/initiative on tasks with minimal guidance (e.g. scheduling coverage/student staff, desk logs, ect.)
• Effective communication skills: speaks, listens and writes in clear, thorough and timely manner using appropriate and effective communication
• Collaborative approach to work with students, parents, staff, faculty and community members

PREFERRED QUALIFICATIONS

• Bilingual (primarily verbal)in English/Spanish
• Experience working in Higher Education
• Office management skills including ability to use computer programs such as MS Word, Excel, Office 365 and learn to use Salesforce, EAB Navigate, EMSI and Banner
• The successful candidate must have the ability to work with and be sensitive to the educational needs of a culturally and ethnically diverse urban population and a demonstrated commitment to diversity, equity, and inclusion.
• Experience working cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Knowledge and experience providing information and referral to resources.
• Knowledge and/or experience collecting and organizing data and information for the creation of writing reports.
• Knowledge of academic advising and career development practices and principles
• Experience maintaining confidentiality in compliance with the Family Educational Rights and Protection Act (FERPA)

SUPPLEMENTAL INFORMATION

Salary Range: The salary range is$52,508.84 - $54,604.00.

Deadline to Submit Application Material: The priority deadline to submit applications will be Friday October 30, 2026.

By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.

Colorado Residency Requirement:

Eligible applicants must be either a current Colorado resident or be able to provide proof of residency in Colorado within 30 days of the start date for the position, or they may be deemed ineligible for employment with the Community College of Aurora. Please contact [e-mail] with any questions.

Community College of Aurora Inclusive Excellence Statement:

CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our college community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement.

Inclusive Excellence will provide a foundation for student and institutional success. Recognizing our diversity is only the first step toward Inclusive Excellence.

We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.

Welcoming, Respectful, Inclusive - Together, we are CCA.

The Federal Clery Act:

(The Student Right to Know and Campus Security Act of 1990) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the CCA website at the Student Right to Know page. A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Community College of Aurora, as well as public property within, or immediately adjacent to and accessible from, our campuses.