Advertising Operations Manager

Discord; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible work model (remote/hybrid)

Equity/compensation

401(k) matching

Health benefits

Parental leave 12+ weeks

Paid holidays

Gym stipend

Donation matching

Job summary

Discord is seeking an Ad Operations Manager in New York to scale our ads business by delivering high-quality campaign executions, data-driven insights, and GTM strategy across advertising products. You will work with Sales, Product, Engineering, and Data Science to optimize campaigns and drive growth.

You will own campaign implementation, provide technical support, build automations, and synthesize performance insights for internal stakeholders and clients.

Qualifications

• 3–5+ years of experience in digital advertising, ad operations, or related roles.
• Experience partnering with Engineering and/or Product on technical escalations, platform integrations, or API-level troubleshooting.
• Successful track record working directly with clients — understanding needs and delivering value.
• Strong analytical proficiency: ability to query and interpret data, generate insights, and make data-driven decisions.
• Comfort working with data and light scripting — SQL required; Python or similar strongly preferred — to build or maintain internal tooling and reporting pipelines.
• Excellent communication and collaboration skills in a fast-changing, cross-functional environment.
• Familiarity with market trends and KPIs such as viewability, brand safety, yield analysis, and audience extension.
• Demonstrated knowledge of a broad variety of ad technologies, campaign operation methodologies, and ad tracking/measurement solutions.
• Hands-on experience using AI tools (e.g., LLM-based workflows, scripting/automation) to drive measurable efficiency gains.
• Experience designing or building internal automation/tooling (bots, pipelines, dashboards) that scaled a team’s operations.
• Team player with a sense of humor, humility, curiosity, and empathy.

Responsibilities

• Coordinate ad operations with Sales, Product, Engineering, and Data Science to deliver high‑quality campaign executions and insights.
• Ensure ad campaigns are implemented and launched on time and to specification — including parameters, targeting, tracking, and budgets.
• Provide hands‑on technical support to key customers and Ad Sales partners, routing issues to Engineering as needed.
• Partner with Account Managers and technical teams to optimize campaign outcomes and maximize client ROI, including A/B testing.
• Synthesize campaign performance insights for internal stakeholders and clients — ROI, trends, and actionable recommendations.
• Build and scale automations and tooling (including AI/LLM workflows) to reduce manual effort.
• Serve as the operational engine for multiple revenue‑driving functions across the Discord Business Organization.

Skills

Digital advertising

Ad operations

Data analysis

Cross-functional collaboration

Client-facing

SQL

Python

AI tooling

Campaign optimization

Communication

Tools

SQL

Python

AI tools

Job description

• Ad Operations and Sales Analytics support Discord’s ads business, partnering with Sales, Product, Engineering, Data Science, and other cross-functional teams to deliver high-quality campaign executions, impactful data insights, and go-to-market strategy across our advertising products
• As an Ad Operations Manager, you will play a crucial part in scaling our Ads business. You’ll improve the efficiency and scale of campaign execution while contributing to deep-dive analyses that drive business growth and inform go-to-market strategy
• You’ll provide valuable feedback to Product and Engineering teams, directly impacting Discord’s advertising capabilities while removing friction from customers’ experience with our platform
• Ensuring ad campaigns are implemented and launched on time and to specification — including campaign parameters such as dates, targeting, tracking, impression/reach goals, geographies, and budget — working closely with Account Executives and Account Managers to align setups with client objectives
• Providing hands‑on technical support to key customers and Ad Sales partners, and owning the processes and escalation path (in partnership with Engineering) for issues related to platform integration and use
• Partnering with Account Managers and technical teams to optimize campaign outcomes and maximize client ROI, including troubleshooting and A/B testing of messaging, creative, and targeting
• Synthesizing campaign performance insights for internal stakeholders and clients — performance, trends, ROI, and actionable recommendations
• Building and scaling automations and tooling (including AI/LLM‑based workflows) that reduce manual effort and increase leverage across the team
• Serving as the operational engine for multiple revenue‑driving functions across the Discord Business Organization

Benefits

• Discord HQ: At Discord, we believe great work can happen anywhere, whether in person or virtually. Our flexible work model empowers our people to choose where they work best: at home, in one of our offices like our San Francisco HQ, or a mix of both.
• Grow together: Look forward to developing both professionally and personally alongside your colleagues at Discord. All of our managers go through a leadership program, and we offer enriching trainings for everyone. No matter what your interests or skills are, there’s a place on our platform for you to find and build belonging.
• Money matters: Discord strives to offer fair and competitive compensation packages, including equity. You’ll have room to grow and be rewarded based on your contributions and impact at the company. Take advantage of our retirement offerings (including 401k matching in the US) to meet your financial goals.
• Health benefits; At Discord, we health-care about you! We offer medical, dental, vision, reproductive, gender‑affirming, and mental healthcare to our employees.
• Family support: Spend some quality time with the next generation with 12+ weeks parental leave, as well as fertility, adoption, and surrogacy benefits.
• R&R: Stay refreshed with four weeks of PTO, 16 paid holidays each year including a week off for the winter holidays, and flexible sick time (which includes mental health days).
• Wellness on us: Take advantage of a $375 quarterly stipend for your gym membership or other activities to keep you feeling great.
• Giving back: Whatever social cause you’re passionate about, take a day (or two) off to make an impact. While you’re at it, take advantage of $1,000/year in donation matching to charitable organizations!

3–5+ years of experience in digital advertising, ad operations, or related rolesExperience partnering with Engineering and/or Product on technical escalations, platform integrations, or API-level troubleshootingSuccessful track record working directly with clients — understanding needs and delivering valueStrong analytical proficiency: ability to query and interpret data, generate insights, and make data-driven decisionsComfort working with data and light scripting — SQL required; Python or similar strongly preferred — to build or maintain internal tooling and reporting pipelinesExcellent communication and collaboration skills in a fast-changing, cross-functional environmentFamiliarity with market trends and KPIs such as viewability, brand safety, yield analysis, and audience extensionDemonstrated knowledge of a broad variety of ad technologies, campaign operation methodologies, and ad tracking/measurement solutionsHands-on experience using AI tools (e.g., LLM-based workflows, scripting/automation) to drive measurable efficiency gains in a professional environmentExperience designing or building internal automation/tooling (bots, pipelines, dashboards) that scaled a team’s operationsTeam player with a sense of humor, humility, curiosity, and empathy