Advertising Customer Success Manager - DSP Campaigns

CommerceIQ; United States; On-site; USD 121,000 - 140,000; Full time

Benefits offered by this job

Medical coverage

Vision & dental

401(k) plan

Disability insurance

Life insurance

Parental leave

Gym/phone/internet stipend

Holidays & PTO

Job summary

CommerceIQ, a leading AI-driven commerce platform, seeks a Customer Success Manager, Advertising (DSP) to manage and grow customer relationships across Amazon DSP, Walmart Connect, and The Trade Desk. You will onboard, train, and support customers, ensuring successful adoption of the platform and alignment with business goals.

You will collaborate with cross-functional teams, analyze performance data, and guide customers on optimizing campaigns to drive profitable revenue growth while

Qualifications

• Bachelor’s degree in Business, Marketing, Economics or related field.
• 5+ years professional work experience.
• 3+ years managing paid media campaigns (Amazon DSP).
• Experience with AMC for campaign analysis; familiarity with Amazon Sponsored Ads, Walmart DSP, TTD.
• Experience managing multi-million dollar Amazon DSP budgets.
• Ability to present to executives with clarity.
• Strong bid and budget management, content optimization, and promotion planning.
• Analytical with advanced Excel skills.
• Project management experience and risk mitigation.
• Proven experience with VP/SVP/C-level executives.
• Excellent presentation and communication skills.
• Track record renewing Enterprise SaaS customers.

Responsibilities

• Understand customer needs to plan, organize, and manage display advertising campaigns (Amazon DSP, Walmart DSP, TTD).
• Collaborate with Customer Success team to run full-funnel media campaigns and align to paid search.
• Be liaison between Amazon Advertising, Walmart Connect, and clients.
• Be an expert on CommerceIQ platform; train, answer questions, troubleshoot.
• Provide SME guidance on ecommerce advertising to drive client growth.
• Perform data analysis to answer strategic questions and drive action.
• Improve client KPIs and demonstrate value of CommerceIQ throughout engagement.
• Collaborate with internal teams to shape new features.
• Coordinate with technical support and engineering to address requests quickly.
• Advise Sales on upsell and cross-sell opportunities.

Skills

Paid media management

Amazon DSP

AMC analysis

Budget management

Executive presenting

Excel advanced

PM skills

Enterprise SaaS

Client relations

Cross-functional

Education

Bachelor's degree

Tools

Amazon Advertising

The Trade Desk

Job description

CommerceIQ, a leading AI-driven commerce platform, seeks a Customer Success Manager, Advertising (DSP) to manage and grow customer relationships across Amazon DSP, Walmart Connect, and The Trade Desk. You will onboard, train, and support customers, ensuring successful adoption of the platform and alignment with business goals.

You will collaborate with cross-functional teams, analyze performance data, and guide customers on optimizing campaigns to drive profitable revenue growth while