Adventureland Park - Security Agent (Graveyard)

Castlepark; Altoona (IA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading leisure park as a Security Agent. This role is essential for ensuring the safety and enjoyment of all guests and employees in a vibrant environment. You will be responsible for enforcing park regulations, monitoring safety, and handling emergency situations with professionalism and calmness. Ideal candidates will possess strong problem-solving skills and a keen attention to detail. Enjoy a flexible schedule, opportunities for cross-training, and the chance to work in a fun atmosphere. If you are passionate about safety and customer service, this position offers a rewarding experience in a bustling park setting.

Benefits

Flexible Schedule

Free Admission to Adventureland Theme Park

Exclusive Employee Events

Cross-Training Opportunities

Qualifications

• Must have a high school diploma or GED; equivalent work experience is acceptable.
• 1+ year of previous security or related experience is highly desired.

Responsibilities

• Enforce park rules and regulations to ensure safety for guests and employees.
• Monitor park assets and respond to safety calls and emergencies.
• Conduct bag checks and maintain compliance with safety procedures.

Skills

Attention to Detail

Problem-Solving

Customer Service

Communication Skills

Ability to Remain Calm Under Pressure

Team Collaboration

Education

High School Diploma or GED

1+ Year of Security Experience

Tools

Electronic Surveillance Equipment

Communication Devices

Job description

Adventureland Park - Security Agent (Graveyard)

Location: Adventureland, 3200 Adventureland drive, Altoona, IA 50009, United States of America

Posted: 2 days ago

About Us:

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels, and educational venues across 11 different states.

Security Agents are responsible for maintaining a safe environment for guests and employees. The perfect candidate should have an eye for detail, a knack for problem-solving, and an ability to remain calm in stressful situations.

Roles & Responsibilities:

• Enforce all Park rules and regulations
• Monitor Park assets to ensure the safety of all guests and employees
• Maintain constant vigilance while the park is operating to identify any potential issues or safety concerns; communicate any potential issues to other departments and/or leadership in a timely manner
• Conduct bag checks to prevent prohibited items from entering the park
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Monitor guest safety and communicate conflicts to supervisors on duty
• Take control of emergency situations while remaining calm
• Professionally manage crowd control during emergency situations
• Continuously monitor guest behaviors and attempt to curtail any potential situations before they escalate
• Exercise clear and concise communications with all park departments
• Answer phone calls, providing pleasant and helpful contact for staff and the public
• Assist in safety prevention efforts, including responding to all safety calls, fire alarms, and emergencies
• Utilize electronic card access, closed circuit television, and other monitoring systems to supervise the response to all reports of irregular conditions
• All other duties as assigned by leadership

Education and Experience:

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered
• 1+ year of previous security or related experience highly desired

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must be able to work third shift (overnight) if the park security operates on a 24-hour schedule
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid driver’s license and a good driving record
• Ability to safely and efficiently operate motorized vehicles and equipment
• Ability to comprehend and carry out verbal and written instructions
• Ability to apply knowledge of security methods, procedures, and techniques for specific situations
• Ability to deal fairly, objectively, and courteously with the public
• Ability to analyze people and/or situations quickly and calmly
• Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices
• Ability to professionally deal with stressful situations
• Ability to collaborate with other team members, external first responders, and emergency personnel during emergencies
• Must possess exceptional customer service skills
• Ability to maintain certifications as required by assignment

Physical Requirements:

• Ability to stand, walk, and remain on feet for the majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces
• Ability to remain sedentary for extended periods while using a computer/camera equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Must have good visual acuity, night vision, and peripheral vision

Working Conditions:

• This role will be based in both an office setting and frequent exposure to all indoor and outdoor park environments
• Frequent exposure to variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, and other weather conditions
• Subject to dark environments, particularly during midnight shift
• Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
• Subject to frequent interruptions and requests that may require reprioritization of activities

Team Member Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Adventureland Theme Park/Waterpark and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job, or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Adventureland Resort. Apply today!