Adventureland Park - Retail Supervisor

Castlepark; Altoona, Northern (PA, KY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the leisure sector is seeking a Retail Supervisor to oversee operations at their vibrant park. This role involves managing retail teams, ensuring exceptional customer service, and maintaining inventory levels. The ideal candidate will have a strong background in retail management and a passion for creating memorable experiences for guests. With a flexible schedule and opportunities for growth, this position offers a unique chance to be part of a fun and dynamic environment. If you thrive in fast-paced settings and enjoy working with people, this is the perfect opportunity for you!

Benefits

Flexible schedule

Free admission to Adventureland Theme Park

Invitations to exclusive employee events

Qualifications

• 2+ years of retail experience and 1+ years in a supervisory role.
• Strong customer service and communication skills are essential.

Responsibilities

• Supervise daily operations of retail locations and lead the team.
• Manage inventory and ensure a high standard of customer service.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Abilities

Attention to Detail

Team Leadership

Education

High School Diploma

Equivalent Work Experience

Job description

Adventureland Park - Retail Supervisor

Location: Adventureland, 3200 Adventureland Drive, Altoona, IA 50009, United States of America

Posted: 2 days ago, Job Requisition ID: JR105619

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels, and educational venues across 11 different states.

The Retail Supervisor is responsible for managing operations of one or more retail locations including training, accountability, visual merchandising, inventory controls, cashier duties, and quality controls.

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the Retail and Rentals team and any other assigned departments
• Lead by example and as a representation of Adventureland Resort’s core values
• Act as an approachable mentor and coach to all assigned team members
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Welcome and greet all guests as they enter retail locations
• Conduct opening and closing procedures of assigned unit(s)
• Manage inventory levels by completing daily stocking of all gift shops
• Ensure a variety of items are available for guests to purchase
• Proactively communicate inventory needs to leadership before items are sold out
• Collaborate with Retail Manager to merchandise stores and improve product sales
• Ensure employees are adhering to departmental and company policies
• Monitor cashier activities to ensure continuous accuracy
• Ensure merchandise is well stocked and organized
• Maximize unit visual merchandising standards
• Maintain cleanliness of store areas
• Manage inventory, focusing on stock par levels, shrink, and waste controls
• Be on alert for possible theft
• Report maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties as assigned by leadership

Education & Experience:

• High School Diploma desired; Equivalent work experience will be considered
• 2+ years of previous retail or point of sale work experience
• 1+ years of previous supervisor experience leading a team of employees

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Valid driver’s license with a good driving record
• Must possess exceptional customer service skills
• Ability to handle high-pressure situations and coordinate multiple priorities
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

Working Conditions:

• This role will be based in one or more retail locations throughout the park
• Subject to frequent interruptions and requests
• Frequent exposure to variable outside temperatures

Team member benefits:

• Flexible schedule
• Free admission to Adventureland Theme Park/Waterpark and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

If you want a fun, flexible job with an innovative company, look no further than Adventureland Resort. Apply today!