Adventure Park Winter Attendant
Town of Frisco
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Job summary
The Town of Frisco is hiring an Adventure Park Winter Attendant to deliver tubing hill services and exceptional guest experiences at the Frisco Adventure Park. This hourly role involves safety briefings, aiding tube selection, loading lifts, and guiding guests through lane entrances while supporting ski/ride operations and events.
Responsibilities include maintaining safety practices, responding to incidents, assisting with ticketing and base-area guest services, and performing regular equipment
Qualifications
- Experience in guest services or public-facing roles.
- Ability to communicate clearly and professionally with guests.
- Ability to follow safety procedures and risk-management practices.
Responsibilities
- Direct guests at lane starts and enforce safety procedures.
- Provide safety briefings and assist with lift loading/unloading.
- Assist with ticketing, safety briefing and tube selection at base area.
- Inspect equipment and report safety concerns to supervisors.
- Perform opening and closing day duties including terrain maintenance.
Skills
Education
Tools
Job description
This hourly position is responsible for delivering outdoor tubing hill services to the Adventure Park Guests. This includes delivering exceptional guest service by conducting safety briefings, assisting guests with tube selection, loading and unloading lifts, and controlling lane entrance and egress. Tubing attendants will also assist with ski/ride operations, terrain park, special events, guest services and other Adventure Park activities.
Some amazing incentives are the convenience of a clean car year-round with a FREE car wash, free recycling, trash, and compost pick up. Summer incentives include free paddle sports, a free 2-hour pontoon/fishing boat rental reservation (one per employee) and free boat rentals if not rented for the final rental of the day. Winter incentives include free tubing at the Frisco Adventure Park, free Nordic Center passes for employee and family, free Terrain Park pass, friends and family passes for tubing, Copper Mountain discounted season passes, Copper Mountain free daily lift ticket voucher program for employee and half off for dependents. Want to know more? Check out the benefits tab above.
Desired start date: 11/19/2026 & estimated end-of-season date: 4/11/2027
Holidays, evening and weekends are required. Staff work four (4), ten (10) hour shifts from late November to early April.
Position Title: Adventure Park Winter Attendant
Department: Recreation
Cost Center: 10-1160-4005
Employee Type: Seasonal, full-time or part-time
Pay Grade: Pay Grade TP1
Pay Type/FLSA: Non-Exempt / Hourly
Allocations: 10-1160-4005
Reports to: Operations Manager, Supervisors and Leads
Frequent Internal Contacts: Recreation Department
Frequent External Contacts: Guests, Citizens
Job Location: Onsite
- Control tubing lane entrance by directing and assisting guests at the start of the lanes, controlling the number of people linking tubes (tubing clusters), and enforcing safety procedures. Monitor snow conditions and lane speed and adjust starting position or tubing clusters as necessary.
- Utilize established safety and risk management procedures to deliver guests, friendly safety briefings, proper lift loading and unloading. Enforce all Adventure Park safety practices, operating rules and regulations.
- Provide exceptional guest service to all Adventure Park Guests by giving appropriate information, directions and conducting all interactions with a smile, eye contact and clear communication.
- Conduct oneself in a positive, professional manner at all times using appropriate language and conversations.
- Remain alert and vigilant to provide instructions to guests and spot possible problems requiring the immediate stoppage of the lift. Respond to incidents or emergencies as covered in training manual.
- Assist with traffic flow and guest service through base area functions of ticket purchase, safety briefing, and tube selection and lift loading and unloading.
- Assist with traffic control at the run out by directing tubers to exit the lanes quickly and efficiently. Communicate with staff regarding lane speed in order to adjust starting position or size of clusters as necessary.
- Inspect all tubing equipment, lanes, and lift operations looking for any problems or safety issues that may need to be addressed. Follow established safety practices. Communicate as appropriate with other staff and supervisor about concerns or when assistance is needed
- Conduct daily, monthly, preseason, and other established equipment and terrain inspections.
- Completes logs as appropriate. Assist with equipment repair and maintenance.
- Utilizes on-slope communication equipment and processes to ensure appropriate terrain supervision, safety response, and customer service.
- Responsible for opening duties including included but not limited to terrain maintenance such as raking, shoveling, moving snow, lift and guest walkways, staging tubes, putting up all required signs and fencing, walking track packed areas for safety inspection, and maintain snow surface to provide safe lift load and unload areas.
- Responsible for closing duties including storage of tubes, taking down signs and fencing, trash removal and help with closing day lodge.
- Follow all Town of Frisco and Recreation Department policies; this includes but not limited to maintaining grooming and uniform standards.
- Interact and maintain professional attitudes and relationships with guests, co-workers and management.
- Handle repetitive questions, scenarios and tasks with professionalism, politeness and courtesy.
- Assists with on-site special events and after school youth programs and group visits.
- Work in a team-based environment supporting the Adventure Park, Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers.
- Assists in all other aspects of Frisco Adventure Park operations as necessary; including but not limited to, terrain park, rope tow, ski/ride hill, guest service and beverage service.
- Perform other duties as assigned by the Operations Manager/ Supervisor or other managerial staff.
- This position requires regular and reliable in-person attendance at the designated worksite as an essential function of the job. As a public servant, physical presence is necessary to effectively perform essential duties, support operational needs, collaborate with team members, provide direct service to the public and internal stakeholders, utilize on-site equipment and resources, and maintain effective communication, responsiveness, and accountability in serving the community.
- Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
- Attends Town and departmental training and meetings as appropriate or assigned.
- Ability to function and make good decisions in the absence of a supervisor.
- Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
- Performs other job duties/responsibilities as assigned by management.
- Employees are held accountable for all duties of this job, demonstrates accountability for work, and takes ownership in job performance.
- Preferred: High School Diploma or GED
- Preferred: Familiar with scheduling apps, Microsoft Word, & Email
- Required: CPR/AED & First Aid Certification (or ability to obtain within the first 6 months or 1 month if seasonal/temporary position. Training provided by the Town.)
- Preferred: Valid Colorado Driver’s License
- Preferred: 1 year of guest service
- Required: Demonstrated ability to communicate effectively in English, both verbally and in writing.
- Required: Demonstrated ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance.
- Required: Ability to pass a background investigation.
- Preferred: Tubing hill or ski area operation experience
Weight
LIFTING: Does the job require weight to be lifted or force to be exerted? If so, how much and how often?
Activities
OTHER PHYSICAL ACTIVITIES REQUIRED: How much on the job time is spent performing the following?
Up to 10 Pounds
2/3 OR MORE
Standing
2/3 OR MORE
Up to 25 Pounds
2/3 OR MORE
Walking
2/3 OR MORE
Up to 50 Pounds
2/3 OR MORE
Sitting
UP TO 1/3
Up to 100 Pounds
1/3 to 2/3
Using hands to finger, hands to feel
2/3 OR MORE
More than 100 Pounds
UP TO 1/3
Reaching with hands and arms
2/3 OR MORE
Climb or balance
2/3 OR MORE
Stoop, kneel, crouch or crawl
2/3 OR MORE
Talk or hear
2/3 OR MORE
Taste or smell
1/3 to 2/3
Indoor/Outdoor
OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS:
90% outdoor
Hazardous Materials Or Noise
Crowd noise and wind
Holidays/Weekends/Evenings
Yes, based on business needs
Equipment Used In Job
Magic Carpet, snow tubes, rakes, shovels, and radios
Other
- The position requires the ability to travel over snow and ice in challenging weather conditions as well as working outdoors in extreme weather conditions for long periods of time up to 4 hours.
- Physical demands include walking up and downhill on snow and ice, lifting and carrying heavy objects, post-holing through snow, bending, shoveling, pulling or pushing heavy objects, raking, and standing for long periods of time.
- Required to work flexible schedules including weekends and holidays between the hours of 8:00am and 9:00pm.
- This position also requires speaking with guests in a crowded and fast-paced environment.
Close Vision: YES
Distance Vision: YES
Color Vision: YES
Peripheral Vision: YES
Depth Perception: YES
Ability to adjust focus: YES
Additional Information
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
The Town of Frisco is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.
- Hikes
- Marina Activities
- Nordic Ski Clinics
- Bike to Work
- Trail Maintenance/Restoration
Full list of incentives: (note the job-type category columns for appropriate incentives) https://www.friscogov.com/wp-content/uploads/2022/03/TOF-Benefits-and-Incentives-at-a-Glance.pdf
- Verizon and Sprint
- Silverthorne Rec Center Discount
- Nordic Pass (winter only)
- Tubing Pass (winter only)
- Terrain Park Pass (winter only)
- Eight Free Friends and Family Tubing Hill Passes
- Pontoon boat rentals (free and discounted - summer only)
- Free SUP rentals (summer only)
- Discounted Copper Ski Pass (winter only)
- Free day voucher to Copper (winter only)
- Use of trash dumpster and compost bins
- Employee Giving Donation Program - Summit Foundation
- Merchandise and services at our facilities
- Adventure Park
- Nordic Center
- Marina
- Historic Park and Museum
- Visitor Information Center
Ensure to check the job-type category for which you are applying to verify what incentives you will be eligible for. Not all job-types are eligible for all incentives.
Are you at least 18 years old?
- Yes
- No
Are you able to work non-traditional work hours (ie. early mornings, nights, weekends and holidays) in all weather conditions?
- Yes
- No
Please describe your guest service philosophy.
Tell Us About Your Guest Service Experience.
Do you have a valid driver's license?
- Yes
- No
Tell us why you are interested in this job.
What experience do you have with working outdoors in high alpine winter conditions for an extended amount of time?
- Required Question
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