Adventure Park Team Leader: Lead Guests & Grow Revenue

Lululand Adventure Park; Memphis (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Lululand Adventure Park in Memphis, TN is seeking a energetic Team Leader to guide our team and deliver memorable guest experiences at a premier attraction.

The role focuses on leading daily park operations, training staff, and driving guest satisfaction while upholding safety and standards. Candidates should have 2+ years in retail or entertainment management and be available for weekends and holidays.

Qualifications

• 2+ years of retail or attraction/entertainment management experience required.
• Proven leadership skills with experience managing teams of 10 or more.
• Strong communication, customer service, and conflict resolution skills.
• Experience with POS systems, scheduling software, and inventory management.
• Ability to work weekends, holidays, and flexible hours in a dynamic environment.

Responsibilities

• Oversee daily store and park operations to ensure a seamless and exceptional guest experience.
• Train and develop a high-performing team of associates.
• Provide insights to strategies to drive revenue growth.
• Manage inventory, merchandising, and retail floor presentation.
• Enforce safety protocols and ensure compliance with park and company policies.
• Handle guest feedback, resolve complaints, and maintain high satisfaction standards.
• Substitute in on team member's position when needed.
• Open and close the park.
• Party coordination.

Skills

Team leadership

Communication

Customer service

Conflict resolution

Guest focus

Education

High school diploma

Bachelor's degree in business or hospitality preferred

Tools

POS systems

Scheduling software

Inventory management

Job description

Lululand Adventure Park in Memphis, TN is seeking a energetic Team Leader to guide our team and deliver memorable guest experiences at a premier attraction.

The role focuses on leading daily park operations, training staff, and driving guest satisfaction while upholding safety and standards. Candidates should have 2+ years in retail or entertainment management and be available for weekends and holidays.