Adventure Park Guest Services Attendant

Town of Frisco; Frisco (CO); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Ski benefits

Free car wash

Adventure Park access

Employee discounts

Résumé du poste

Town of Frisco invites applicants for the Adventure Park Guest Service Attendant. You will deliver outstanding service to guests, handle reservations, sales, and inquiries, and support park operations in a fast-paced, friendly environment.

The role includes seasonal, full-time or part-time shifts with varied hours, on-site duties, and benefits such as ski perks and employee programs. Prior guest service experience is preferred and a background check may be required.

Qualifications

• One year of guest service experience.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written English communication.
• Ability to pass a background check.

Responsabilités

• Provide exceptional guest service in person, by phone, and email.
• Make reservations and process sales transactions.
• Maintain knowledge of all park programs, facilities and services.
• Assist with safety rules and enforce them as needed.
• Process cash handling and close reports.
• Support special events and activities.

Connaissances

Customer service

Multitasking

Communication

Formation

High School Diploma or GED

Outils

Point of Sale systems

Booking systems

Microsoft Word

Microsoft Excel

Email

Description du poste

Job Description

Limited housing opportunity for seasonal, FULL-TIME employees

SKI FREE @ Copper

Option to participate in the Summit Foundation Ski Medallion program through Employee Giving

This hourly position is responsible for delivering exceptional guest service through telephone, email, and in-person interactions. This position uses recreation software to make reservations, sell tickets, register guests for recreation programs and make facility reservations. Attendants will be required to assist with special events, including birthdays and weddings, and other Adventure Park activities, for both indoor and outdoor operations.

Why work for the Town of Frisco as the Adventure Park Guest Services Attendant?

Some amazing incentives are the convenience of a clean car year-round with a FREE car wash, free recycling, trash, and compost pick up. Summer incentives include free paddle sports, a free 2-hour pontoon/fishing boat rental reservation (one per employee) and free boat rentals if not rented for the final rental of the day. Winter incentives include free tubing at the Frisco Adventure Park, free Nordic Center passes for employee and family, free Terrain Park pass, friends and family passes for tubing, Copper Mountain discounted season passes, Copper Mountain free daily lift ticket voucher program for employee and half off for dependents. Want to know more? Check out the benefits tab above. And of course, don’t forget to apply to take advantage of the cool perks and the amazing opportunity that awaits you!.

Desired start date: 11/19/2026 & estimated end-of-season date: 4/11/2027

Guest Service staff typically are scheduled Thursday - Monday between eight (8)AM to six-thirty (6:30)PM. Opportunities may be available for nine (9)AM to five (5)PM shifts on Tuesday/Wednesday.

Responsibilities

Position Title

Adventure Park Guest Service Attendant

Department

Recreation

Cost Center

1160 - Adventure Park

Employee Type

Seasonal, full-time or part-time

Pay Grade

Pay Grade TP1

Pay Type/FLSA

Non-Exempt / Hourly

Allocations

10-1160-4005

Reports to

Guest Service Manager, Supervisors and Leads

Frequent Internal Contacts

Recreation Department

Visitor Information Center

Public Works

Frequent External Contacts

Guests

Citizens

Job Location

Onsite

Essential Functions

• Provides exceptional guest service to all Adventure Park guests by giving appropriate information, directions and conducts all transactions with a smile, eye contact and clear communication.
• Utilizes a variety of software to assist guests. Makes reservations and conducts various sale transactions.
• Maintains a high level of knowledge regarding all Adventure Park and Recreation Department programs, facilities and services.
• Answers repetitive questions, scenarios and tasks with professionalism, politeness and courtesy both in person and on the phone. Might be on the phone up to 8 hours making reservations.
• Creates and redeems reservations for all Adventure Park and Recreation programs.
• Utilizes sales techniques to sell retail merchandise food and beverage.
• Informs guests of Adventure Park safety practices, operating rules and regulations and help to enforce these rules as necessary.
• Interacts with and maintains professional attitudes and relationships with guests, co-workers and management in a positive, professional manner at all times using appropriate language and conversations.
• Communicates as appropriate with other staff and supervisor about concerns or when assistance is needed.
• Utilizes appropriate cash handling procedures.
• Produces neat, organized and accurate closing reports.

Marginal Duties

• Ensures the Day Lodge facility indoor and outdoor is clean, well-maintained, items are stocked and well display, and presentable to guests.
• Assists with opening and closing procedures including but not limited to counting till, locking and unlocking building, facility cleaning, trash removal, vacuuming, and sweeping.
• Communicates in a timely and professional manner with citizens, visitors, and Town of Frisco staff.
• Adheres to all Town of Frisco and Recreation Department policies and procedures; including but not limited to safety, accounting, and maintaining grooming and uniform standards.
• Works in a team-based environment supporting the Adventure Park and Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers.
• Performs other duties as may be assigned by management.

Other Essential Responsibilities

• This position requires regular and reliable in-person attendance at the designated worksite as an essential function of the job. As a public servant, physical presence is necessary to effectively perform essential duties, support operational needs, collaborate with team members, provide direct service to the public and internal stakeholders, utilize on-site equipment and resources, and maintain effective communication, responsiveness, and accountability in serving the community.
• Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
• Attends Town and departmental training and meetings as appropriate or assigned.
• Ability to function and make good decisions in the absence of a supervisor.
• Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
• Performs other job duties/responsibilities as assigned by management.
• Employees are held accountable for all duties of this job, demonstrates accountability for work, and takes ownership in job performance.

Requirements

Education

Preferred: High School Diploma or GED

Computer Operations

Preferred: Familiar with Point of Sales & booking systems, Microsoft Word, Excel, & Email

Licenses, Certifications Or Accreditations

• Required: CPR/AED & First Aid Certification (or ability to obtain within the first 6 months or 1 month if seasonal/temporary position. Training provided by the Town.)
• Preferred: Valid Colorado Driver’s License

Previous Work Experience

Required: One (1) year of guest service

Language Ability

Required: Demonstrated ability to communicate effectively in English, both verbally and in writing.

Decision Making Ability

Required: Demonstrated ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance.

Other

• Required: Ability to pass a background investigation.
• Required: Must be able to multitask in a high pace environment.
• Preferred: Tubing hill or ski area operation experience.
• Preferred: One (1) year of cash handling experience.
• Preferred: One (1) year of retail experience and/or food & beverage operations

Physical Demands

Weight

LIFTING

Activities

OTHER PHYSICAL ACTIVITIES REQUIRED

Up to 10 Pounds

2/3 OR MORE

Standing

2/3 OR MORE

Up to 25 Pounds

2/3 OR MORE

Walking

1/3 to 2/3

Up to 50 Pounds

2/3 OR MORE

Sitting

UP TO 1/3

Up to 100 Pounds

UP TO 1/3

Using hands to finger, hands to feel

2/3 OR MORE

More than 100 Pounds

None

Reaching with hands and arms

2/3 OR MORE

Climb or balance

1/3 to 2/3

Stoop, kneel, crouch or crawl

1/3 to 2/3

Talk or hear

2/3 OR MORE

Taste or smell

2/3 OR MORE

Indoor/Outdoor

OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS

90% indoor

Hazardous Materials Or Noise

Crowd noise

Holidays/Weekends/Evenings

Yes, based on business needs

Equipment Used In Job

Computer, printer, copy machine, telephone, fax, microwave, coffee machine, panini press, hot chocolate machine, food warmers, roller grill, grill, ice machine, and printer.

Other

The position requires the ability to travel over snow and ice in challenging weather conditions.

Required to work flexible schedules including weekends and holidays between the hours of 8:00am and 9:00pm.

This position also requires speaking with guests in a crowded, noisy environment from behind a counter.

VISION

Close Vision: YES

Distance Vision: YES

Color Vision: YES

Peripheral Vision: YES

Depth Perception: YES

Ability to adjust focus: YES

Additional Information

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

The Town of Frisco is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, marital status or any other status protected by applicable state or local law.

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter or hiring manager know once you are contacted about a role.

We Offer Town Wide Activities Such As

• Hikes
• Marina Activities
• Nordic Ski Clinics
• Bike to Work
• Trail Maintenance/Restoration

Other discounts and incentives

Full list of incentives: (note the job-type category columns for appropriate incentives) https://www.friscogov.com/wp-content/uploads/2022/03/TOF-Benefits-and-Incentives-at-a-Glance.pdf

• Verizon and Sprint
• Silverthorne Rec Center Discount
• Nordic Pass (winter only)
• Tubing Pass (winter only)
• Terrain Park Pass (winter only)
• Eight Free Friends and Family Tubing Hill Passes
• Pontoon boat rentals (free and discounted - summer only)
• Free SUP rentals (summer only)
• Discounted Copper Ski Pass (winter only)
• Free day voucher to Copper (winter only)
• Use of trash dumpster and compost bins
• Employee Giving Donation Program - Summit Foundation
• Merchandise and services at our facilities

Adventure Park

Nordic Center

Marina

Historic Park and Museum

Visitor Information Center

Ensure to check the job-type category for which you are applying to verify what incentives you will be eligible for. Not all job-types are eligible for all incentives.

01

Are you at least 18 years old?

• Yes
• No

02

Are you able to work non-traditional work hours (ie. early mornings, nights, weekends and holidays) in all weather conditions?

• YES
• NO

03

How many years of guest service experience do you have?

04

How many years of cash handling experience do you have?

• No Experience
• Less than 1 year
• 1 to 2 years of experience
• 3 or more years

05

Please describe your guest service philosophy.

• Required Question