Adventure Concierge - Blackberry Mountain

Blackberry Farm, LLC; United States; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Paid time off

Travel perks

401k match with profit share

Job summary

Blackberry Farm is seeking an Adventure Concierge to coordinate guest activities, spa services, and dining reservations at our Tennessee property. The role includes driving guest satisfaction, managing merchandise sales, and maintaining accurate guest records.

The position requires weekend availability, a high school diploma, and a valid driver's license. Applicants should be comfortable working outdoors in all weather and using POS and office software.

Qualifications

• High school diploma or equivalent required.
• Must have a valid driver’s license.
• Hotel Front of House operations experience preferred.

Responsibilities

• Completes pre-arrival emails and calls to book activities, spa services, and dining times.
• Be a point of contact for guests and answer questions during their stay.
• Gathers and tracks guest information and preferences in the guest database.
• Creates unique memorable experiences for guests.
• Assist with merchandise sales at the gift shop and restock the floor.
• Assist with monthly inventory of shops, storage areas, and satellite retail locations.
• Review traces daily and confirm information with other departments.

Skills

Communication

Customer service

Time management

Guest relations

Education

High school diploma

Tools

POS

Inventory systems

Excel

Word

Outlook

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. 1507 E. Millers Cove Rd Walland, TN 37886 The pay rate for this position is $15.00 per hour. The scheduled shift for this position is 12:00 PM to 8:00 PM, with weekend availability required. The Adventure Concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests requested expectations are met. The adventure concierge is also responsible for all merchandise sales from the gift shop.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Completes pre-arrival emails and calls before guest arrival to book activities, spa services, and schedule dining times
• Be a point of contact for guests to inform guest of special happenings during their stay and to answer any questions they may have
• Gathers/tracks guest information and preferences by maintaining the guest database
• Creates unique memorable experiences for our guests
• Knowledge of merchandise and be able to help guests with sales
• Re-stocking Gift Shop floor as needed
• Have solid computer and various software knowledge: POS, Inventory systems, Excel, Word, Outlook
• Assist with monthly inventory of shops, storage areas, and satellite retail locations
• Reviews traces daily and confirms information with other departments
• Audit activity and spa bookings to ensure accuracy
• Communicates accurate guest information & preferences to other team members & departments
• Monitors website content to ensure accurate even information is posted

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required. Must be able to work well with other Team Members and Managers and interact with our guests.

SUPERVISORY RESPONSIBILITY

• None

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent required
• Must have a valid driver’s license
• Hotel Front of House operations experience preferred

LANGUAGE SKILLS

• Must be able to communicate effectively with guests, managers, and team members
• Must have excellent verbal & written communication skills

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to sit or stand for long periods of time
• Must be able to sit at a computer for long periods of time
• Must be able to operate a company vehicle or golf cart

WORK ENVIRONMENT

• Must be able to work outside in all weather conditions

Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who stride each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education. Blackberry is an Equal Opportunity Employer.