Advancement Services Representative, Donor and Member Services

Penn State University; State College (Centre County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

Penn State University is hiring an Advancement Services Representative to support Donor and Member Services on the University Park campus in State College, PA. The role handles gift processing, pledge management, and data quality across the donor database.

The position requires an Associate Degree with 2+ years of relevant experience and offers a comprehensive benefits package including a 75% tuition discount for employees and eligible dependents.

Qualifications

• Associate Degree with 2+ years of relevant experience or equivalent education/experience.
• Experience auditing and reconciling financial records and donor contributions.
• Ability to manage multiple tasks with accuracy and timeliness.

Responsibilities

• Monitor and reconcile the University Gifts Account to ensure receipts are recorded accurately.
• Administer chargeback, refund, and void processes.
• Review and analyze modification requests and initiate changes to charitable contributions, pledge commitments, and Alumni Association memberships.
• Ensure the integrity of the donor and alumni database through updates and data quality.
• Act as primary contact via email, phone, or letter with donors and internal teams.
• Enter major pledge commitments and terms into the gift system.

Skills

Attention to detail

Interpersonal skills

Auditing experience

Inclusive environment

Independent & team work

Professional development

Education

Associate Degree

Job description

POSITION SPECIFICS

Penn State is currently seeking an Advancement Services Representative in supporting Donor and Member Services. As a member of the Division of Development and Alumni Relations, you can play an integral role in Penn State's future and contribute to one of the most successful fundraising and alumni relations operations in the country.

• Monitor and reconcile the University Gifts Account to ensure receipts are recorded accurately;


• ensure backup information is created and stored for every transaction


• Administer chargeback, refund, and void processes


• Review and analyze modification requests and initiate necessary changes to charitable contributions, pledge commitments, and Alumni Association memberships


• Collect, scan, retain, and index all necessary documentation associated with gift or membership for auditing purposes


• Communicate and resolve issues related to tax law


• Build and manage relationships with multiple departments both external and internal


• Receive, review, verify, and facilitate receipt and processing of charitable contributions, agreements with University Contracts office, and corporate acknowledgement forms


• Administer the monthly reminder process for major pledge commitments;


• review executed pledge agreements for accuracy and funding source;


• enter major pledge commitments and terms/schedules in the University's gift system


• Analyze and review donor pledge commitments concerning balances, payments, and adjustments


• Act as a primary point of contact via email, phone, letter correspondence to donors, Alumni Association members, and internal teams


• Process charitable contributions, Alumni Association memberships, specialized subjects related to donor contributions and records, and matching gifts


• Support the planning, testing, and implementation of new processes related to systems, processes, and data quality;


• assist with audit requests


• Ensure the integrity of the donor and alumni database through accurate analysis, updates, and maintenance;


• review and verify the successful completion of daily automated processes that create or update data in the donor and alumni database


• May serve as supervisor for part-time and/or temporary workers or volunteers

• Model attention to detail and commendable organizational skills;


• Exemplary interpersonal and communication skills;


• Auditing and bookkeeping experience;


• The ability to create and maintain an inclusive and respectful environment for all students and colleagues;


• A proven ability to self-motivate and work both independently and as part of a team;


• A commitment to professional development, learning, and being mentored.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Associate Degree 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

Penn State’s Division of Development and Alumni Relations If you believe in the power of higher education—and philanthropy—to shape the public good, you’ll excel right here in Penn State’s Division of Development and Alumni Relations (DDAR). Our organization includes more than 500 professionals engaging a community of more than 800,000 alumni who believe in the power of giving back. Across our interdisciplinary teams of fundraisers, alumni relations professionals, communicators, event planners, financial experts, and more, there is a place for you to make a difference in the lives of students and faculty while taking your own career to new heights. Learn more about us at raise.psu.edu and explore the success of our most recent campaign at greaterpennstate.psu.edu.

Building a Career and a Life at Penn State Across all campuses and an online World Campus, our 100,000 students and 17,000 faculty and staff know the real measure of success goes beyond the classroom—it’s the positive impact made on communities across the globe. Penn State consistently ranks among the top academic and research universities in the world: psu.edu/this-is-penn-state/facts-and-rankings

This position is based at the University Park campus, located in State College, Pennsylvania.

State College is ranked among the lowest-stress and safest small cities in the country, with excellent public schools, beautiful parks and other natural assets, and a broad range of cultural and athletic events and venues: statecollegepa.us and statecollege.com

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $44,628.00 - $64,668.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities.

Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.