Advancement Services Manager

Caslservice

Chicago (IL)

On-site

USD 63,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision Coverage

Retirement Plan

Generous Paid Time Off (PTO)

Flexible Spending Account (FSA) & Health Savings Account (HSA)

Job summary

Caslservice is seeking an Advanced Services Manager in Chicago to manage fundraising operations and support donor engagement initiatives. The ideal candidate will oversee donor data management and reporting, ensuring data accuracy and supporting strategic decision-making.

With a focus on building strong donor relationships, this role requires a Bachelor's degree and 3–5 years of relevant experience, alongside proficiency in Salesforce and strong analytical skills.

A competitive salary range of $63,000 – $70,000 annually is offered, along with comprehensive benefits.

Qualifications

3–5 years of experience in fundraising operations or nonprofit administration.
Experience working with donor databases and gift administration.
Ability to interpret data and translate insights into actionable recommendations.

Responsibilities

Manage donor data, gift administration, and reporting to support fundraising efforts.
Serve as the primary administrator for Salesforce, maintaining data integrity.
Oversee gift processing activities and ensure timely acknowledgments.

Skills

Analytical skills

Data management skills

Communication skills

Project management skills

Salesforce administration

Experience in fundraising operations

Education

Bachelor's degree in a relevant field

Tools

Salesforce CRM

Microsoft 365

Job description

Advanced Services Manager

Are you passionate about using data, technology, and donor engagement to drive meaningful community impact? Join CASL and help strengthen the systems, reporting, and fundraising operations that support programs and services for thousands of individuals and families across Chicago.

Your Mission

The Advancement Services Manager supports CASL's mission by ensuring the systems, data, and operational processes that power fundraising efforts are accurate, efficient, and donor-centered. This role serves as a critical partner to the Advancement team by managing donor data, gift administration, reporting, prospect research, and stewardship operations that strengthen philanthropic engagement. Through strong data integrity, financial accountability, and strategic insights, the Advancement Services Manager helps CASL build meaningful donor relationships and sustain the resources needed to advance our programs and services.

About CASL

Founded in 1978, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago‑area residents build healthy, stable, and empowered lives.

Location

This role is based in Chinatown, Chicago, with a standard Monday–Friday schedule.

What You’ll Impact

Ensure fundraising data, reporting, and donor records are accurate, accessible, and actionable for organizational decision‑making.
Strengthen donor engagement through effective stewardship, recognition programs, and annual fund operations.
Provide the operational infrastructure that enables CASL to grow philanthropic support, improve donor retention, and achieve fundraising goals.
Serve as the primary administrator for Salesforce, maintaining data integrity, constituent records, campaign management, reporting, and system best practices.
Oversee gift processing activities, ensuring donations are accurately recorded, acknowledged promptly, and maintained in accordance with organizational policies and audit standards.
Partner with Finance to complete regular fundraising revenue reconciliations, resolve discrepancies, and maintain accurate donor and financial records.
Develop and distribute fundraising reports, dashboards, forecasts, and performance analyses that support strategic planning and decision‑making.
Manage donor data segmentation and list generation for fundraising campaigns, stewardship efforts, events, and marketing initiatives.
Lead donor stewardship and recognition programs, including giving societies, donor acknowledgments, impact communications, and engagement strategies that strengthen donor retention.
Conduct prospect research and discovery activities to identify, qualify, and track prospective donors, maintaining a robust fundraising pipeline.
Coordinate prospect management processes, including tracking donor activity, documenting engagement strategies, and supporting portfolio development across the Advancement team.
Collaborate with the Chief Advancement Officer to execute annual fund campaigns, appeals, and revenue‑generating initiatives that increase donor participation and philanthropic support.
Partner with MarCom and cross‑functional teams to support fundraising communications, campaign execution, and continuous improvement of advancement operations.

Note: This job description outlines primary responsibilities but is not exhaustive. Duties may evolve in response to organizational needs, and flexibility will be required.

What You Bring

Bachelor's degree in nonprofit management, business administration, communications, marketing, public administration, or a related field preferred.
3–5 years of experience in fundraising operations, advancement services, development, donor relations, nonprofit administration, or a related field.
Experience working with donor databases, CRM systems, fundraising reporting, and gift administration processes.
Equivalent combinations of education and experience will be considered.
Demonstrated experience administering Salesforce or a comparable CRM platform.
Strong analytical, reporting, and data management skills with exceptional attention to detail and accuracy.
Knowledge of fundraising operations, donor stewardship practices, prospect research, and gift processing procedures.
Ability to interpret data and translate insights into actionable recommendations for fundraising strategy.
Strong project management, organizational, and prioritization skills with the ability to manage multiple deadlines.
Excellent interpersonal, written, and verbal communication skills with a collaborative approach to working across departments.
Proficiency in Microsoft 365, including Excel, Outlook, PowerPoint, and Teams.
Experience working in a nonprofit fundraising or advancement environment.
Experience managing giving societies, donor recognition programs, or annual fund campaigns.
Knowledge of wealth screening tools, prospect research platforms, or donor analytics.
Experience supporting fundraising audits, financial reconciliation, or advancement operations compliance.
Ability to speak Cantonese, Mandarin, or Spanish.

Physical Demands

Must be able to sit, stand, and walk for extended periods, with occasional lifting or moving of objects weighing up to 20 pounds.

Work Schedule

Standard business hours, Monday through Friday (9:00 a.m. – 5:00 p.m.), with flexibility to work additional hours as necessary.
Occasional evening or weekend attendance may be required to support fundraising events, donor engagement activities, and organizational initiatives.

Compensation & Benefits

This position offers a salary range of $63,000 – $70,000 annually, reflective of experience and qualifications. You will enjoy a comprehensive benefits package designed to support you and your loved ones.