advanced systems analyst- Operational Data (Nashville, TN)

Starbucks Corp.; Nashville (TN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Tuition reimbursement

Paid time off

Stock program

Job summary

Starbucks Corp. is seeking an Operations Data-Systems Analyst to transform complex operational data into actionable insights, supporting service performance, efficiency, partner experience, and customer outcomes.

The role partners across Service Desk, MIR, Change, Problem, Asset Management, and more, leveraging AI and BI platforms to drive data-driven decisions. The ideal candidate will develop executive dashboards, predictive models, and AI-powered reporting while collaborating with technology

Qualifications

• Bachelor's degree in a related field or equivalent professional experience.
• 5+ years in data analytics, BI, or operational analytics.
• 5+ years in enterprise-grade data, service management, and operational databases.
• 3+ years supporting technology operations or IT service management.

Responsibilities

• Analyze large datasets to identify trends, risks, and improvement opportunities.
• Develop KPIs, SLAs, XLAs, and executive dashboards.
• Build predictive models and AI-powered reporting solutions.
• Collaborate with operational teams to specify analytical requirements.

Skills

Operational analytics

Power BI

Tableau

SQL

Education

Bachelor's degree in Information Systems, Computer Science, Analytics, Business, Statistics, Mathematics

Tools

Power BI

Tableau

Databricks

ServiceNow

AWS

DataDog

APIs

Job description

Operations Data- Systems AnalystJob SummaryThe Dynamic Operations Data Analyst is responsible for transforming complex operational data into actionable business intelligence that improves service performance, operational efficiency, partner experience, and customer outcomes. This role serves as a strategic analytics partner across Service Desk, Major Incident Response (MIR), Change Management, Problem Management, Asset Management, Service Resilience, Infrastructure, retail customers and business leaders, and beyond.This position combines deep operational knowledge with advanced analytics capabilities, leveraging AI, automation, and modern business intelligence platforms to identify trends, predict risks, optimize resources, and drive data-driven decision making.The analyst develops executive-level insights, operational dashboards, predictive models, and AI-powered reporting solutions that support enterprise technology operations and strategic business objectives.Key ResponsibilitiesOperational Analytics & IntelligenceAnalyze large operational datasets to identify trends, patterns, risks, and opportunities for improvement.Develop operational KPIs, SLAs, XLAs, workforce productivity metrics, and executive scorecards, and actionable insights.Create predictive analytics models to identify emerging operational risks and performance degradation.AI-Powered AnalyticsLeverage AI and machine learning techniques to improve service operations and business outcomes, including AI effectiveness and performance metrics.Develop and maintain AI-assisted reporting and analytical solutions.Partner with operational teams to identify opportunities for Predictive incident detection, Knowledge optimization, Automation opportunities, Workforce forecasting, Asset lifecycle intelligence, Contact reduction initiativesReporting & VisualizationDesign, build, and maintain enterprise reporting solutions and executive dashboards utilizing existing platform such as Power BI, Tableau, Databricks, ServiceNow, and others.Create and standardize reporting and intuitive visualizations that translate technical and operational complexity into executive-level business insights.Data Management & GovernanceCollect, transform, validate, and maintain operational data from multiple enterprise sources, ensuring data accuracy, consistency, and integrity (governance).Develop reusable data models, semantic layers, and reporting frameworks.Strategic Business PartnershipPartner with technology leaders, operations managers, service owners, and business stakeholders to identify analytical requirements.Translate business questions into analytical solutions, present findings and recommendations to a broad range of audiences.Support operational reviews, quarterly business reviews, and strategic planning initiatives.Basic QualificationsBachelor's degree in Information Systems, Computer Science, Analytics, Business, Statistics, Mathematics, or related field, or equivalent professional experience.5+ years experience in data analytics, business intelligence, or operational analytics.5+ years experience working directly in enterprise-grade data, service management, service desk, and operational/transactional databases3+ years experience supporting technology operations or IT service management organizations.Advanced analytical and problem-solving capabilities.Preferred QualificationsIT Operations ExperienceDemonstrated understanding of Service Desk Operations, Major Incident Management, Change Management, Problem Management, Asset Management, Service Configuration Management, Infrastructure Operations, Network Operations, Disaster Recovery and Service ResilienceTechnical SkillsAdvanced proficiency with: data and analytics platforms, modeling, and visualization toolsWorking knowledge of ServiceNow, AWS, Data Dog, Data Bricks, API-based data integrations, AI and machine learning conceptsAnalytics ExpertisePredictive Analytics, Operational Intelligence, Workforce Analytics, Capacity Planning, Performance Analytics, KPI Development, Executive Reporting, Statistical Modeling, Business Intelligence ArchitectureAs a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.We believe we do our best work when we're together, which is why we're onsite four days a week.Join us and inspire with every cup. Apply today!Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you ne