Advanced Specialist, Experience Design

Pearson; Jackson (MS); Remote; USD 125,000 - 140,000; Full time

Job summary

Pearson is seeking an Advanced Specialist, Experience Designer to own complex web and mobile experiences from discovery through launch. Initial focus on Credly Workforce, an enterprise solution for verified credential data, with opportunities to design AI-powered experiences.

You will partner with Product and Engineering to translate customer needs into design direction, conduct usability tests, and contribute to a shared design system while supporting Credly’s product family and the broader

Qualifications

• 7+ years of experience in product design, UX design, experience design, or related field.
• Portfolio showing end-to-end ownership of complex web and mobile products with process, decisions, and outcomes.
• Experience building products from ground up or reimagining existing experiences.
• Experience designing workflow-based, multi-step digital products.
• Experience partnering with Product and Engineering from discovery through delivery and post-launch evaluation.
• Experience with Agile/Lean UX or iterative environments.
• Experience with SaaS, B2C, enterprise, credentialing, learning, or workforce tech is helpful but not required.
• Bachelor's degree welcomed but not required.

Responsibilities

• Own end-to-end product design for complex web and mobile experiences, from discovery through prototypes, launch, and iteration.
• Lead discovery with Product, conduct customer research, and translate insights into design direction.
• Lead redesign of Credly Workforce and B2B/B2C solutions.
• Conduct usability tests, interviews, and contextual inquiry; blend insights with analytics.
• Design responsive, accessible experiences across devices, handling edge cases and errors.
• Use prototypes and AI tools to test assumptions and accelerate exploration.
• Contribute to a shared design system with components, patterns, and standards.
• Collaborate with Engineering through handoff, reviews, and QA.
• Communicate research and design rationale to tech teams and leadership to influence roadmap.
• Collaborate with a small design team to raise design impact across Credly.

Skills

Product thinking

Figma expert

Responsive design

Usability testing

Product analytics

Information architecture

AI-assisted design

WCAG 2.2

Communication & storytelling

Data-driven decisions

Independent & collaborative

Ambiguity management

Education

Bachelor's degree in HCI / interaction design / cognitive science or related field

Tools

Figma

Claude

Microsoft Copilot

Job description

Your Opportunity

As an Advanced Specialist, Experience Designer you will own complex web and mobile experiences from discovery through launch and measurement. Your initial focus will be reimagining Credly Workforce, an enterprise solution that helps organizations use trusted verified credential data to understand workforce skills. You will also support the Credly mobile experience, helping earners discover opportunities to upskill and take the next step in their careers, with opportunities to design AI-powered experiences across web and mobile.

You will partner with Product and Engineering to turn customer needs, research, and product data into clear design direction.

Key Responsibilities

• Own end-to-end product design for complex web and mobile experiences, from discovery through prototypes, launch, and iteration.

• Partner with Product to lead discovery, conduct customer research, and translate insights into design direction.

• Lead the redesign of Credly’s B2B solution (Workforce) and B2C solutions.

• Conduct usability tests, interviews, and contextual inquiry, combining qualitative findings with analytics and experiment results to guide decisions.

• Design responsive, accessible experiences across devices, accounting for edge cases, errors, and empty states.

• Use prototypes and AI tools, including Claude and Microsoft Copilot, to test assumptions and accelerate exploration.

• Contribute to developing a shared design system, including designing components, patterns, and standards.

• Collaborate with Engineering through handoff, implementation review, and design quality assurance.

• Communicate research and design rationale clearly to technical teams and product leadership, influencing roadmap and product decisions.

• Collaborate closely with a small design team, contributing to design reviews and critiques, shaping ways of working, and advancing our shared goal of raising the impact of design across Credly.

Required Skills and Competencies

• Strong product thinking and end-to-end ownership, connecting design decisions to customer needs, strategy, and measurable outcomes.

• Expert in Figma for interface design, prototyping, design systems, and developer handoff across web and mobile.

• Experience designing responsive products and applying iOS and Android patterns.

• Hands-on experience with usability testing, interviews, contextual inquiry, and testing tools such as UserTesting or similar platforms.

• Comfort using product analytics platforms such as Pendo and quantitative signals to inform design.

• Strong information architecture, journey mapping, interaction design, visual design, and systems-thinking skills.

• Experience using AI tools to speed up design workflows, from research synthesis to prototyping

• Working knowledge of WCAG 2.2 accessibility standards and how to apply them in design

• Clear communication and storytelling skills, with the ability to influence cross-functional partners and roadmap decisions.

• Confidence in challenging assumptions and using relevant data and evidence to support design decisions.

• A flexible, collaborative approach to working with cross-functional partners and fellow designers.

• Ability to work independently, bring structure to ambiguous or open-ended problems, and adapt to evolving priorities.

Important application requirement

All candidates must submit a portfolio together with their CV. Please make sure the portfolio is not password protected.

Qualifications (Education & Experience)

• 7+ years of experience in product design, UX design, experience design, or a related discipline.

• A portfolio demonstrating end-to-end ownership of complex, shipped web and mobile products, including process, decisions, and measurable outcomes. Please include access instructions if password protected.

• Experience building a product from the ground up or substantially reimagining an existing experience.

• Experience designing workflow-based, multi-step digital products.

• Experience partnering with Product and Engineering from discovery through delivery and post-launch evaluation.

• Experience conducting mixed-method research and working in Agile, Lean UX, or similarly iterative environments.

• Experience with SaaS, B2C, enterprise, credentialing, learning, or workforce technology is helpful but not required.

• A bachelor’s degree in HCI, interaction design, cognitive science, or a related field is welcomed, but candidates from all educational backgrounds are encouraged to apply.

Location & Work Set Up

This is a full-time remote role based in the United States. The team collaborates across time zones, and this position will need to maintain meaningful working-hour overlap with Pacific Time. Candidates may be based in any U.S. time zone if they are comfortable structuring their schedule around that collaboration. Occasional travel may be required based on business needs.

Your Rewards & Benefits

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $125,000 to $140,000.

This position is eligible to participate in an annual incentive plan, and information on benefits offered is here.

Applications will be accepted through October 18, 2026. This window may be extended depending on business needs.

Who we are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].