Advanced Software Engr

Honeywell; Mason (OH); On-site; USD 70,000 - 105,000; Full time

Job summary

A leading technology company is seeking an Advanced Software Engineer to provide technical assistance, troubleshoot complex issues, and develop solutions for customers. Ideal candidates should have a Bachelor’s degree and extensive experience in PLC programming and C/C++. This full-time role is based in Mason, Ohio, offering a competitive salary and comprehensive benefits.

Benefits

Comprehensive benefits package

Employer-subsidized medical, dental, and vision

401(k) match

Paid time off and holidays

Qualifications

• 5+ years of professional experience required.
• Experience with PLC and ladder logic programming.
• Experience with C/C++ programming.

Responsibilities

• Provide technical assistance to customers.
• Troubleshoot and analyze technical issues.
• Document and record all activity and communication.

Skills

Advanced troubleshooting skills

Excellent interpersonal communication

Analytical skills

Software development skills

Education

Bachelor’s degree in a technical discipline

Tools

PLC programming

C/C++ programming

SQL

Job description

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Job Description

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems and control systems based on C/C++ programming languages. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Job Description

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems and control systems based on C/C++ programming languages. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Key Responsibilities

Be part of a team that is solving complex technical problems for customers

Apply highest standards of customer support

Balance systematic analysis with decisiveness

Consistently make and execute timely decisions in the face of complexity and/or ambiguity

Identify, investigate, troubleshoot, analyze, and resolve technical issues

Track requests resolution

Debug software defects and analyze source code for proprietary material-handling controls systems

Create root cause analysis documents

Establish and follow methodologies

Develop and share knowledge

Provide technical training

Suggest enhancements to advance projects

Assist product and process certification

Develop technical and software improvements

Test and implement software changes

Present to leadership and external customers

Build business acumen while learning to address customers’ technical needs

This job requires <10% Domestic Travel

Benefits Of Working For Honeywell

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

Qualifications

YOU MUST HAVE

• Bachelor’s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics
• Ability to code in multiple languages
• Advanced level troubleshooting skills
• Excellent interpersonal, verbal, and written communication skills
• Analytical skills and software development skills
• Minimum 5 years professional experience:
• At least one year of experience programming PLC and/or troubleshooting PLC ladder logic
• At least one year of experience programming C/C++ languages and/or troubleshooting controls systems software
• At least one year of experience with SQL, creating queries, & data analysis and/or troubleshooting database issues
• At least one year of experience reading, reviewing, and interpreting electrical schematics and network drawings
• At least one year of customer support and/or customer facing experience
  
  

WE VALUE

• Experience in the automation/material handling industry is preferred:
• Troubleshooting electrical and/or network issues
• Programming and/or installing Panel View (HMI)
• Programming and/or installing Allen-Bradley/Siemens/Modicon/Lenze PLCs
• Programming and/or installing VFDs, electric motors, and sensing devices
• Installing and/or configuring industrial networks such as: Ethernet/EtherCAT/Profibus/Modbus/ControlNet/DeviceNet
• Knowledge of software configuration management and change management practices
• Understanding various software development lifecycle
• Wide degree of creativity and latitude
• Dexterity to evaluate, recommend, and implement technical solutions based on standard or accepted technical practices
• Capability to apply broad knowledge of one professional discipline or advanced knowledge of specific technical/operational practices
• Diverse and global teaming and collaboration
• Ability to multitask
• Mentor/Educate younger engineers
• Strong continuous improvement mindset, strong leadership impact
• Ability to focus on relevant information and identify and execute on key details
• Clearly and concisely convey subtle or complex messages to a variety of audiences
• Good administration skills
• Interest and skill to collaborate with engineering functional teams
• Demonstrated experience with Knowledge Management & Call Center Management
• Experience with Salesforce.com and SharePoint
• Ambitious and able to work with little supervision
• Capability to update, modify, and perfect working methods in your role by following defined procedures
• Ability to quickly analyze, incorporate, and apply new information and concepts
• Ability to influence cross-functional teams to deliver optimal solutions
  

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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