Advanced Program Manager

Wintrust Financial Corporation; Northbrook (IL); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

401(k) with company match

Tuition reimbursement

Job summary

Wintrust Financial Corporation is seeking an Advanced Program Manager to lead strategic and technical aspects of projects within the business line. This role drives delivery value and aligns with business and technical strategy while enhancing customer experience for partners.

The mid-level position requires coordinating resources across business units, IT, and vendors to ensure successful program outcomes and timely project completion.

Qualifications

• Bachelor’s degree and 5-7 years of relevant work experience.
• Project Management experience.
• Experience working with IT.
• High level of business acumen and customer service skills.
• ServiceNow and IT Operational Support experience preferred.

Responsibilities

• Develop proactive relationships with supported business units built on trust, transparent communication, and collaboration.
• Monitor inter-connected resourcing, prioritization, scheduling and delivery in a focused project area.
• Forecast IT resource requirements and equipment needs based on project pipelines.
• Develop business requirements and business cases as needed to support outcomes.
• Represent the voice of the customer during technology project life cycles.
• Ensure IT tasks meet committed timelines and stakeholders stay informed.
• Partner with IT teams to remove roadblocks and accelerate high priority initiatives.
• Collaborate with business analysts and program management teams to meet targets and SLAs.

Skills

Project management

IT experience

Customer service

Business acumen

Education

Bachelor’s degree

Tools

ServiceNow

IT Operations Support

Job description

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Why join us?

An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Promote from within culture

Why join this team?

This position has the opportunity to interface with and have a positive impact on multiple areas of Wintrust's business We hold ourselves accountable to high standards, share wins, operate ethically, and have fun

Position Overview

The Advanced Program Manager is a mid-level position and serves as a subject matter contributor for organizing and coordinating the strategic and technical aspects of projects and programs related to the business line. They are leaders. Leading from the front and learning from past successes and failures, they are accountable for ensuring their overall program and supporting projects consistently deliver business value, align with business and technical strategy and provide exceptional customer experience for our business partners. Program Managers lead the program’s strategy, implementation, and delegation and will work closely with business resources and stakeholders, internal technology teams, and various vendors and third-party consultants and implementers.

What You’ll Do

• Develop proactive relationships with supported business units that are built on trust, transparent communication, and a spirit of collaboration
• Monitor the inter-connected and cross-functional resourcing, prioritization, scheduling and delivery in a focused project or business area
• Forecast IT resource requirements and equipment needs based on business units’ pipeline of planned projects
• Support the outcomes the business line is seeking and develop business requirements and business cases as needed
• Represent the voice of the customer (business unit) during the technology project life cycles.
• Ensure IT tasks are meeting committed timelines.
• Ensure stakeholders remain informed and engaged throughout the projects
• Partner with business units and teams across IT to remove project roadblocks and accelerate high priority initiatives
• Work with business analyst, and implementation specialist and program management teams in order to meet business targets and established service level agreements (SLAs)

Qualifications

• Bachelor’s degree and 5-7 years of relevant work experience
• Project Management experience
• Experience working with IT
• High level of business acumen and customer service skills
• ServiceNow and IT Operational Support experience preferred

Benefits

• Medical Insurance
• Dental
• Vision
• Life insurance
• Accidental death and dismemberment
• Short-term and long-term Disability Insurance
• Parental Leave
• Employee Assistance Program (EAP)
• Traditional and Roth 401(k) with company match
• Flexible Spending Account (FSA)
• Employee Stock Purchase Plan at 5% discount
• Critical Illness Insurance
• Accident Insurance
• Transportation and Commuting Benefits
• Banking Benefits
• Pet Insurance Compensation

The estimated salary range for this role is $85,000.00 - $110,000.00, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills and experience.

#LI-Hybrid #LI-JB1

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Wintrust provides community and commercial banking, specialty finance and wealth management services, delivering the sophisticated solutions of a large bank through a relationship-focused approach built from our community banking roots.

Wintrust may collect personal information from you in connection with the application process. Wintrust complies with the California Consumer Privacy Act of 2018, and its policy may be found here.