Advanced Metering Infrastructure (AMI) Engineer

American Water Works Association; Laurel (MD); On-site; USD 110,000 - 160,000; Full time

Job summary

WSSC Water is seeking an Advanced Metering Infrastructure (AMI) Engineer responsible for planning, design, implementation, maintenance, and optimization of the AMI system, including meters, endpoints, collectors, data management, and related infrastructure to ensure reliable metering and accurate billing.

The engineer will collaborate with IT, Operations, Billing, and Vendors to implement scalable integrations, automate data pipelines, and enhance system performance within a secure, compliant

Qualifications

• Bachelor’s degree with 7+ years in software development or system integration, plus 3+ years in AMI/Oracle C2M/MDM.
• 11+ years with HS diploma alternative experience in AMI/enterprise metering systems is acceptable.
• Experience with AMI platforms (Itron/Sensus/Landis+Gyr) preferred.
• Knowledge of Agile/Scrum and ITIL practices a plus.

Responsibilities

• Lead design, configuration, and implementation of AMI systems and network communications.
• Plan upgrades and integration with enterprise systems such as Oracle C2M, SCADA, GIS.
• Develop performance standards and maintenance protocols for AMI components.
• Ensure cybersecurity policies and data privacy compliance across systems.
• Collaborate with IT, Operations, Billing and Vendors to optimize meter-to-cash processes.
• Support data analytics initiatives related to consumption patterns and customer engagement.
• Document specifications, mappings, and procedures for AMI integrations.

Skills

AMI systems

Oracle C2M

MDM integration

Itron

Sensus

Landis+Gyr

Oracle SOA Suite

BPEL

REST Web Services

SOAP Web Services

ETL

APIs

Agile/Scrum

ITIL practices

Cybersecurity awareness

Data analytics

Cross-functional collaboration

Education

Bachelor’s degree in a relevant field

High School Diploma + 11+ years experience

Tools

Oracle SOA Suite

BPEL

REST Web Services

SOAP Web Services

ETL

MDM

Oracle C2M

Job description

This is a non-merit, employment-at-will contract position.

The Advanced Metering Infrastructure (AMI) Engineer is responsible for the planning, design, implementation, maintenance, and optimization of WSSC Water’s AMI system, including smart meters, communication networks, data management systems, and related infrastructure. This position ensures reliable, secure, and efficient metering operations that support accurate billing, operational efficiency, and enhanced customer service. The AMI Engineer serves as a technical expert in metering systems, network integration, and data analytics, and provides engineering support across multiple departments to ensure system performance and compliance with utility standards and cybersecurity requirements.

This position plays a critical role in ensuring accurate meter data collection, transformation, and delivery to enterprise systems used for billing, analytics, and customer engagement. The engineer will collaborate with cross-functional teams—including IT, Operations, Billing, and Vendors—to implement scalable integrations, automate data pipelines, and optimize system performance within a secure and compliant environment.

Essential Functions

• Lead the design, configuration, and implementation of AMI systems, including water meters, endpoints, collectors, and network communications
• Plan and manage AMI system upgrades, expansions, and integration with enterprise systems such as Oracle C2M, SCADA, GIS, and asset management platforms
• Develop and maintain system performance standards, reliability metrics, and maintenance protocols for AMI components
• Monitor network performance and troubleshoot communication or data transmission issues between field devices and head‑end systems
• Coordinate with IT, field operations, and customer service teams to resolve metering issues and optimize meter‑to‑cash processes
• Support data analytics initiatives related to consumption patterns, leak detection, and customer engagement
• Ensure AMI systems comply with cybersecurity policies, data privacy standards, and relevant federal and state regulations
• Evaluate new metering and communication technologies, participate in pilot programs, and provide technical recommendations
• Develop technical documentation, including system drawings, standard operating procedures, and engineering reports
• Provide training, technical guidance, and mentorship to operations and support staff involved in AMI deployment and maintenance
• Perform detailed engineering analyses for AMI system design, network coverage, and capacity planning
• Manage configuration and integration of AMI head‑end software and Meter Data Management (MDM) systems
• Conduct root cause analysis of meter or network failures and implement corrective actions
• Oversee vendor performance, contract compliance, and system warranty administration
• Prepare and review specifications for metering equipment, communications hardware, and software systems
• Participate in cross‑departmental committees and projects related to smart infrastructure and digital transformation
• Design, develop, and maintain software integrations between AMI head‑end systems, Oracle C2M, and related enterprise applications
• Build and support ETL processes, APIs, and automated workflows to facilitate accurate and timely meter data delivery
• Implement SOAP and REST web services to connect AMI, C2M, and other enterprise systems
• Collaborate with Enterprise Architects, DBAs, and Cybersecurity teams to ensure data security, compliance, and performance optimization
• Analyze and resolve data discrepancies between AMI, MDMS, and C2M systems; develop automated monitoring and reconciliation tools
• Participate in full software development lifecycle—requirements analysis, design, coding, testing, deployment, and maintenance
• Support deployment automation, version control, and CI/CD pipelines for AMI integration releases
• Document technical specifications, integration mappings, and operational procedures
• Provide guidance and mentorship to junior developers and support personnel on AMI and C2M technical best practices

Qualifications

• Minimum: Bachelor’s degree and 7+ years of experience in software development or system integration, with at least 3+ years supporting AMI and Oracle Utilities C2M or MDM environments; experience with one or more AMI platforms (Itron, Sensus, Landis+Gyr) preferred; experience with Oracle SOA Suite, BPEL, and integration web services; prior experience in utility industry or enterprise metering/billing systems strongly preferred; knowledge of Agile/Scrum methodologies and ITIL practices a plus
• OR: High School Diploma and equivalent and 11+ years of experience in software development or system integration, with at least 3+ years supporting AMI and Oracle Utilities C2M or MDM environments; experience with one or more AMI platforms (Itron, Sensus, Landis+Gyr) preferred; experience with Oracle SOA Suite, BPEL, and integration web services; prior experience in utility industry or enterprise metering/billing systems strongly preferred; knowledge of Agile/Scrum methodologies and ITIL practices a plus