Advanced Medical Support Assistant - Emergency Department

U.S. Department of Veterans Affairs; Cincinnati (OH); On-site; USD 45,000 - 57,000; Full time

Job summary

In this role, the Advanced Medical Support Assistant at the Cincinnati VA Medical Center will provide essential administrative support within the fast-paced Emergency Department. Responsibilities include managing patient appointments, collaborating with healthcare teams, and ensuring efficient patient flow. Candidates require a strong administrative background and effective communication skills, with preferred experience in an Emergency Department setting.

Qualifications

• Must be proficient in English.
• Six months of clerical or administrative experience required.
• Emergency Department experience preferred.

Responsibilities

• Provide administrative support in the Emergency Department.
• Schedule and manage patients' appointments effectively.
• Collaborate with healthcare team members.

Skills

Collaboration

Communication

Organizational skills

Knowledge of medical terminology

Education

High school diploma or equivalent

Job description

The Advanced Medical Support Assistant position is located in the Emergency Department at the Cincinnati VA Medical Center. The AMSA provides administrative support and works collaboratively with members of an expanded health care team.

There may be two positions available: Tour 1 is 3:30pm - 12:00am (midnight), and Tour 2 is 11:30am - 8:00pm; including rotating weekends and holidays for both.

Duties

Requirements

Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Must be proficient in the English language.
• Experience/Education/Combination:
  • Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
  • OR, Education: One year above high school; (Transcripts Required)
  • OR, Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable (Transcripts Required).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:
To qualify for the GS-06 level, you must have one year of experience equivalent to the GS-5 grade level. Experience at the GS-5 includes but is not limited to: scheduling, cancelling, re-scheduling patients appointments and/or monitoring both inpatient and outpatient appointments for areas of responsibility, ensuring encounter forms are completed in order to obtain appropriate workload credit, verifying and updating demographics and insurance information, processing all emergency and non-emergency transfers to other VA facilities or private hospitals, performing basic eligibility, co-pays and preauthorization requirements for specific coverage, etc.

Candidates must also demonstrate all of the knowledge, skills, and abilities below:

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Preferred Experience: Emergency Department Experience

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, and/or records. No special physical demands are required to perform the work.