Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Brownsburg (IN); Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

The US Department of Veterans Affairs facility in Brownsburg, IN seeks an Advanced Medical Support Assistant (AMSA) to support Health Administration Service. The AMSA assists physicians, nurses, and staff, facilitating patient care and patient flow information in a clinical setting.

Responsibilities include coordinating care processes, managing scheduling considerations, and communicating across disciplines to ensure timely access to care.

Qualifikationen

• U.S. citizenship required for employment.
• English language proficiency in speaking and writing.
• High school diploma, GED, or equivalent proficiency certificate.

Aufgaben

• Perform technical support duties to facilitate patient care and flow.
• Assist physicians, nurses, and other staff in daily clinical operations.
• Communicate and coordinate with care teams to ensure access to care.

Kenntnisse

Advanced health care process knowledge

Interdisciplinary collaboration

Communication skills

Prioritization and time management

Ausbildung

High school diploma / GED / proficiency certificate

Jobbeschreibung

The position serves as an Advanced Medical Support Assistant (AMSA) to the Health Administration Service (HAS) at the Richard L. Roudebush VAMC VA Clinic in Brownsburg, IN. The AMSA is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. AMSAs are considered chief sources of patient care and patient flow information.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f)
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS-06

• Experience: One year of creditable experience equivalent to the next lower grade.
• Knowledge, Skills, and Abilities (KSAs):
  • Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
  • Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
  • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
  • Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
  • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
  • Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Preferred Experience

None

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, or driving an automobile, etc. No special physical demands are required to perform the work.

The full performance level of this vacancy is GS6.