Advanced macOS & Linux Systems (Technology Support Specialist III)

CSU; Chico (CA); On-site; USD 78,000 - 113,000; Full time

Benefits offered by this job

Tuition fee waiver

Health insurance

Job summary

California State University, Chico is seeking a senior technical specialist in IT Support Services to provide advanced macOS and Linux endpoint support across desktops, labs, and instructional environments. This role delivers high-level consultation, configuration, and lifecycle management for macOS and Linux systems used in instructional delivery and research.

The incumbent ensures endpoint security standards align with institutional policies to support academic activities.

Qualifications

• Equivalent to a bachelor’s degree in a related field and four years of progressively responsible technical support experience, including advanced macOS or Linux administration. Additional qualifying experience may substitute for education on a year-for-year basis.

Responsibilities

• Provide advanced macOS and Linux endpoint support across IT-managed desktops, labs, and non-instructional environments.
• Offer high-level consultation, configuration, troubleshooting, and lifecycle management for macOS and Linux systems used in instructional delivery and research.
• Ensure endpoint security standards and CSU policies enable legitimate academic and research activities.

Skills

macOS administration

Linux administration

End-user support

Education

Bachelor's degree or equivalent in related field

Tools

IT certifications

Job description

Our Commitment to Equity, Diversity, and Inclusion:

California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students.

Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply.

Job/Department Summary:

Under general supervision and working independently, this position serves as the senior technical specialist within IT Support Services responsible for advanced macOS and Linux endpoint support across IT-managed desktops, laptops, instructional computing labs, research labs, and non-instructional lab environments.

This role provides high-level consultation, configuration, troubleshooting, and lifecycle management for macOS and Linux systems that support instructional delivery, research computing workflows, and specialized academic software environments.

The incumbent ensures that endpoint security standards and institutional policies are implemented in ways that enable rather than impede legitimate academic and research activities.

Required Education and Experience:

Equivalent to a bachelor’s degree in a related field and four years of progressively responsible technical support experience, including advanced macOS or Linux administration. Additional qualifying experience may substitute for education on a year-for-year basis.

Preferences:

Preference may be given to applicants with the following as they may be considered specialized skills:

• Recent experience with Linux, Macs or other desktop management platforms


• Experience providing support in an enterprise environment


• Related IT certifications


• ITIL Foundations certification

Time Base:

Full-time

Pay Plan:

12/12

Work Schedule:

Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm

CSU Classification Salary Range:

$77,904 (Step 1) - $113,496 (Step 20) per year.

Benefits:

This position qualifies for benefits including tuition fee waiver (if eligible).

CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf

Additional Information:

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

California State University, Chico, in accordance with CSU policy, may require that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates.

About Chico State:

Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century.

The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, theMechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus. We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today.

The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.

Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

CSU, Chico's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person at CSU, Chico Police Department or by calling 530-898-5555. It is also available on the web at Annual Security & Fire Safety Report.