Advanced Lead Field Support Rep - T-700

-; Maryland; Remote; USD 107,000 - 144,000; Full time

Job summary

A leading aerospace company seeks a Field Service Representative to provide technical support for T700 engine operations. This role involves on-site assistance, training, and reporting, requiring strong communication and leadership skills. The position offers opportunities for travel and relocation, contributing to customer satisfaction and operational efficiency.

Benefits

Healthcare benefits

Retirement savings plan

Tuition assistance

Paid parental leave

Disability insurance

Qualifications

• Minimum of 3 years in aviation field service, engineering, or maintenance.
• Ability to travel and relocate as required.
• Ability to possess or obtain a U.S. Security Clearance.

Responsibilities

• Provide on-site technical assistance and training.
• Prepare and present accurate reports on engine activities.
• Support process improvements within the Military Field Service team.

Skills

Communication

Leadership

Analytical

Education

Bachelor's degree

High School Diploma/GED

Job description

Job Description Summary

The Lead Field Support Representative (FSR) for T-700 MALS-11 MCAS Miramar San Diego, CA will provide leadership, technical direction, and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines. Provide on-site assessment of activities to anticipate problems, trends, and customer climate change. Provide complete reporting of the engine programs, customer problems, failures, trends, and climate.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Job Title: Field Service Representative - T700 Engine Support

Company Intro/About Us:
At GE Aerospace, we are advancing the future of flight, shaping the aviation industry with cutting-edge technology and innovation. As a global leader in aerospace engineering, we are committed to delivering world-class solutions that prioritize safety, quality, delivery, and cost (SQDC). Working at GE Aerospace means being part of a team that values collaboration while driving progress in aviation and beyond.

Site, Business, OR Functional Area Overview:
The Field Service team at GE Aerospace is dedicated to providing exceptional technical support and expertise to our customers worldwide. Our team works closely with military and commercial partners to ensure the optimal performance of engines and ground support equipment. Employees in this functional area enjoy a dynamic and fast-paced environment, opportunities for professional growth, and a commitment to fostering a culture of excellence and innovation.

Role Overview:
As a Field Service Representative for T700 Engine Support, you will provide technical assistance, training, and guidance to customers in the operation, maintenance, and troubleshooting of engines and ground support equipment. This role requires frequent travel and the ability to relocate domestically or internationally to meet business needs. Your work will directly contribute to GE Aerospace's commitment to delivering high-quality solutions and ensuring customer satisfaction.

Key Responsibilities:

• Provide on-site technical assistance and training in the proper operation, maintenance, and troubleshooting of engines and ground support equipment.
• Prepare and present accurate and timely reports on engine activities and issues.
• Assist customers in scheduling maintenance and workload to ensure asset availability.
• Review, analyze, and report on engine malfunctions to reduce disruptions for customers.
• Analyze maintenance requirements and align them with customer needs.
• Evaluate the effectiveness of maintenance actions and identify training needs.
• Maintain awareness of program and project changes to ensure alignment with customer requirements.
• Utilize data and analytics to influence positive outcomes for customers.
• Communicate with all levels of customer personnel to ensure effective product support.
• Support process improvements within the Military Field Service team.
• Act as a liaison between internal organizations and customers.
• Lead discussions across internal and external divisions regarding future needs, developments, and consequences related to engines, modules, and parts.
• Present solutions for technical and logistical issues to top leadership based on expertise, diagnostics data, and collaboration.

The Ideal Candidate:
The ideal candidate is a technically skilled and customer-focused professional with a strong background in aviation field service, engineering, or maintenance. They possess excellent communication and leadership skills, thrive in dynamic environments, and are committed to delivering high-quality solutions that enhance customer satisfaction and operational efficiency.

Required Qualifications:

• Bachelor's degree from an accredited college or university (or High School Diploma/GED with a minimum of 4 years of experience in aviation field service, engineering, or maintenance).
• Minimum of 3 years of experience in aviation field service, engineering, or maintenance.
• Ability and willingness to travel as required.
• Ability and willingness to relocate to domestic or international locations to support business needs.
• Ability to possess or obtain a U.S. Security Clearance.

Preferred Qualifications:

• Bachelor's degree in engineering from an accredited university or college.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated analytical and quality improvement ability.
• Technical expertise in engine repair, troubleshooting, shop operations, and testing.
• Understanding of the financial/commercial impact of technical solutions.
• Ability to make formal presentations to all levels of the organization, customers, and peers.
• Experience working with all levels of maintenance, engineering, and management.
• Demonstrated use of project management skills and metrics to achieve program goals.
• Ability to lead, mentor, and influence customers and peers.
• Experience working across global teams.
• Fluent in English; proficiency in local language preferred.
• Significant experience with customers and military operations.

Additional Information:

The base pay range for this position is $ 107,900.00 - 143,600.00. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on May 17th, 2025.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical,
emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage, access to a
Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and
referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching
contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include
tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time -off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or prog rams (i.e., is
a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
2023 GE Aerospace and/or its affiliates. All rights reserved.
Attorney-Client Privileged

Closing:
At GE Aerospace, we are committed to fostering a diverse and inclusive workplace where every employee can thrive. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Join us and be part of a team that is redefining the future of flight. Apply today to make an impact in the aerospace industry!

#securityclearance

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position