Advanced IT Support / Network Engineer - Level 3 (MSP)

Workana; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading tech company is seeking a Level 3 Engineer to provide advanced technical support for US-based clients, focusing on Azure and networking. Responsibilities include mentoring junior engineers and handling escalations. Candidates should have over 5 years in IT engineering with strong Azure skills. A supportive environment with flexible hours is offered.

Benefits

Device provided

Flexible working hours

Qualifications

• 5+ years as a senior IT engineer / Level 3 in MSP or enterprise.
• Strong Azure expertise (resources, policies, automation).
• Active Directory experience.

Responsibilities

• Handle escalations from Level 2 engineers.
• Perform advanced Azure tasks: resource setup, security, automation.
• Support enterprise networking: firewalls, routing, VPNs.

Skills

Azure expertise

Advanced networking

Excellent English

Tools

Windows Server

Microsoft 365

Job description

We’re hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.

What You’ll Do

• Handle escalations from Level 2 engineers.
• Perform advanced Azure tasks: resource setup, policies, security, scripting, automation.
• Support enterprise networking: firewalls, routing, VPNs, VoIP optimization.
• Mentor Level 1–2 engineers, ensuring best practices.
• Document escalations, infra changes, and project work.
• Contribute to migrations and enterprise initiatives.

Qualifications

• 5+ years as a senior IT engineer / Level 3 in MSP or enterprise.
• Strong Azure expertise (resources, policies, automation).
• Advanced networking (firewalls, routing, VoIP troubleshooting).
• Active Directory, Windows Server, Microsoft 365.
• Excellent English for client-facing support.
• Bonus: Mac support, ConnectWise/Datto familiarity.

Schedule and Perks

• Weekdays: Noon–8pm CST
• One weekend day: 8am–5pm CST
• Days off: One weekday + one weekend day (2 total)
• Device provided