Advanced IT Business System Analyst

GuideWell; United States; Hybrid; USD 92,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holidays

Job summary

GuideWell is seeking an Advanced IT Business Systems Analyst to lead complex, multi-year initiatives across technology and business domains. You will define requirements, document technical designs, and partner with stakeholders to ensure successful delivery.

The role requires strong leadership, agile experience, and the ability to translate complex IT concepts for diverse audiences. A hybrid work arrangement and proximity to Florida Blue operations are common in this role.

Qualifications

• 4+ years in applications development or systems analysis
• Bachelor’s degree or equivalent IT-related experience
• Strong knowledge of IT systems and architecture
• Proven leadership and facilitation skills
• Proficiency with requirements gathering and SDLC
• Ability to translate complex tech to non-technical audiences
• Experience with agile development and risk management
• Excellent communication and negotiation abilities

Responsibilities

• Lead development, implementation, and testing of complex projects
• Drive business architecture design and capability roadmap
• Lead requirements gathering and assess technical impacts
• Clarify user stories and acceptance criteria with stakeholders
• Occasionally act as product owner
• Develop system documentation and provide training
• Communicate technical issues clearly to the business
• Oversee user acceptance criteria, test plans, and UAT
• Ensure operational readiness and production support
• Mentor other IT Analysts and manage priorities

Skills

Requirements gathering

SDLC

Leadership

Agile

Stakeholder management

Communication skills

Problem solving

Education

Bachelor’s degree in IT or related field

Tools

Business analysis tools

Job description

The Advanced IT Business Systems Analyst helps client areas achieve their objectives by serving as a resource in the analysis of business and user needs, application of technology solutions. Lead the integration of multiyear projects with the highest levels of risk, complexity, budget dollars and impact to the business. Oversees the preparation of technical documentation including flow charts, models, procedures, user guides, scorecards and reporting. Provides consultation to define and achieve objectives, identify risk, and implement technology solutions. Conducts feasibility studies, prepares user stories/business requirements, and writes system and programming specifications to support the design of possible technology solutions. Provides input into cost estimations and project plans. Supports user acceptance testing, documentation/reporting, and production support. Oversees root-cause analysis and issue resolution for the ongoing operation and maintenance of technology solutions. The Advanced IT Business Systems Analyst possesses extensive knowledge of assigned business area(s) operations and a strong knowledge of the IT systems/applications used. May participate on an agile development team. Assigned to complex projects, systems or initiatives. Advanced IT Business Systems Analysts lead efforts, oversee work results, provide training and serve as a mentor for other IT Business Systems Analysts.

What You Will Be Doing

• Provides oversight as well as serves as the functional and technical lead during development, implementation, and testing of highly complex projects
• Drives business architecture design (including Business Process), capability roadmap development and strategy development for the domain
• Responsible for leading/facilitating business requirements gathering and determining technical impacts
• Reviews and clarifies user stories and user acceptance criteria with the stakeholders, and works with development lead/technical architect to layout technical design
• Assumes the role of product owner as necessary
• Leads the development of system related documentation that includes flow charts, work flow tables, mapping documents, integration specifications and provides system training
• Develops an extensive understanding of the business unit's function and effectively communicates technical issues and solutions in non-technical terms to the business unit
• Produces detailed functional requirements and/or user stories, including non-functional requirements
• Provides oversight for the development of user acceptance criteria, test plans and test cases. Oversees functional/user testing (User Acceptance Testing) and accountable for user sign off of changes
• Monitors system implementation ensuring user satisfaction and be comfortable with being hands on in support of implemented solutions. – Operational readiness, Implementation/Warranty Support, Production support, Project analytics and reporting

What We Require

• 4+ years related work experience in Application development and/or systems analysis role

• Related Bachelor’s degree or additional related equivalent work experience IT related field

• Thorough knowledge of Information Technology fields and computer systems

• Demonstrated organizational, analytical and interpersonal skills

• Strong understanding of integration points of assigned business/systems and processes

• Proven leadership abilities including effective knowledge sharing, conflict resolution, facilitation of open discussions, fairness and displaying appropriate levels of assertiveness

• Proficient in requirements gathering methodologies and the SDLC

• Understanding of a variety of architecture standards and ability to apply them in their design work

• Ability to communicate highly complex technical information clearly and articulately for all levels and audiences
  Ability to adapt to a rapidly changing environment

• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.

• Extensive knowledge and experience of systems, subsystems, development methodologies, systems architecture, tools and processes that support the assigned business initiative or system.

• Experience in applying research methodology to business solutions.

• Knowledge of systems development concepts and methods

• Experience with business requirements and business process analysis to ensure IT solutions meet the business needs

• Experience managing multiple priorities and ability to facilitate adoption of changing priorities

• Thorough industry knowledge in related business area and understanding of impact on the organization.

• Demonstrated negotiation skills and ability to build relationships.

• Excellent communication skills including ability to explain complex technical concepts in a clear and concise manner to audiences with diverse knowledge base.

What We Prefer

• Experience using Agile methodology Healthcare industry related experience
• Understanding of payment processing workflows , including authorization, settlement, refunds, payment methods, recurring payments
• Experience analyzing business requirements and supporting payment processing systems, including payment gateway integrations, electronic payments (ACH and credit/debit cards), recurring payments, and payment transaction lifecycles.
• Familiarity with payment platforms such as Stripe and payment security standards (PCI DSS) is a plus.

General Physical Demands

• Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

• This position offers a hybrid work arrangement which combines flexibility with in office engagement. Team schedules are determined based on role requirements and business needs. Travel to and from our corporate offices may be required.

What We Offer

As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available; and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Annualized Offer/Hiring Range: $92,100 - $115,100

Annualized Salary Range: $92,100 - $149,600

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.