Advanced Hospitality Internship

Kalahari Resorts & Conventions; Pocono (ID); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Promotion from within

401(k) with company match

Paid time off

Discounts and resort perks

Educational opportunities

Job summary

A leading waterpark resort company is seeking candidates for the Advanced Hospitality Internship. This opportunity involves hands-on training in multiple departments, including Front Office, Housekeeping, Culinary, and Marketing. Interns will interact with guests, assist with daily operations, and develop supervisory skills. Eligible candidates should have experience in the hospitality industry and be ready to graduate in 2025 or 2026. The program offers a competitive salary of $18/hour and potential for continued employment after completion.

Qualifications

• Significant experience in the hospitality industry.
• Completion of the Hospitality Introduction Internship.
• Previous Kalahari Resorts Associate experience.
• Ready to graduate in 2025 or 2026.

Responsibilities

• Assist in daily operations of running the resort.
• Ensure high levels of guest service and cleanliness.
• Participate in various supervisory roles.

Skills

Guest service

Team collaboration

Communication

Supervisory skills

Education

Experience in the hospitality industry

Graduating in 2025 or 2026

Job description

Kalahari Resorts & Conventions delivers a beyond-expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.

We are inviting you to apply for our open Advanced Hospitality Internship. This track offers on-the-job training, exciting guest interaction, mentoring relationships with regular coaching, and an opportunity to connect and build life-long relationships with hospitality leaders and peers.

There are a select number of spots available in this program at each of our four resorts: Wisconsin Dells, Wisconsin; Sandusky, Ohio; Pocono Manor, Pennsylvania; and Round Rock, Texas. By applying here, you may be considered for any of the resorts, according to your preference.

This internship is front-line work, mixed with learning various supervisory roles. This experience does not rotate between different areas, but you may be asked to help in other areas as business volumes vary.

One or more of these criteria must apply to be eligible:

• Have significant experience in the hospitality industry
• Have completed the Hospitality Introduction Internship
• Have previously been a Kalahari Resorts Associate
• Be ready to graduate in 2025 or 2026.

We view this experience as a chance for you to showcase your talents and to make a positive difference. Successful interns will be strongly considered to remain with the company after completion of the internship (or graduation, as applicable).

Salary: $18/hour

Below are the different Advanced Hospitality internship departments available:

FRONT OFFICE

Assist our managerial team with the daily operations of running America’s Largest Waterpark Resorts. After successfully learning our software systems, SOPs and showing continued growth, each Advanced Hospitality Front Office intern will be given a variety of supervisory tasks to further your education.

HOUSEKEEPING

Kalahari guests are accustomed to experiencing a high level of guest service and cleanliness during their stay. Participants will be able to ensure that guests receive that level of service upon arrival and throughout their stay. Interns may experience different supervisory opportunities in Housekeeping, Common Area, or Laundry.

CULINARY

If you’re interested in learning systems, working in multiple concepts, scratch cooking and finding out how Kalahari feeds the masses – down to an intimate dinner – that this is for you! Previous cooking experience is necessary.

Can you believe that we operate indoor play spaces up to 125,000 square feet that feature so much, including a six-story Ferris wheel?! Advanced Hospitality Dry Park Operations interns will learn how to operate attractions, then assist in the supervision of our amazing ride attendants and daily activities.

FOOD & BEVERAGE

All Kalahari properties have multiple food & beverage concepts, including a coffee and scratch-pastry shop, sit-down restaurants, beverage operations, and a full-service convention center. As a Food & Beverage Intern, you will gain the unforgettable experience of being part of our front-of-the-house teams in one of these areas.

HUMAN RESOURCES

Human Resources carries the voice of the associates, acts as business partner to achieve company goals, and continuously promotes diversity and inclusion in our company's culture. A HR intern’s duties can include: HRIS projects, applicant tracking, file management, uniform management, and international student program administration.

MARKETING

It takes talented associates to develop, produce and measure marketing initiatives. Among other duties, Marketing interns will gain experience working cross-functionally to assist with projects, social media, PR initiatives, and print distribution. Having advanced experience in content creation (photography, social media, and/or copywriting) is a requirement.

RETAIL

Join this program that includes a mix of Retail and kid’s activities at Kalahari. This opportunity will include a behind-the-scenes experience of creating guest memories and understanding what it takes to operate multiple retail outlets.

Company Mission

We promise to deliver products and services beyond expectations.

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.

A Sampling of Our Benefits

Our team enjoys a comprehensive and attractive benefits plan:

• Promotion from within
• Mental, Financial, Physical, Work/Life and Career wellness initiatives
• Educational opportunities
• Full and varied benefit package available for full-time associates
• 401(k) with company match
• Appreciation days, parties, and retention programs
• Paid time off and holiday pay
• Discounts and resort perks

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner and TripAdvisor’s Travelers’ Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000), Sandusky, Ohio (2005), Pocono Manor, Pennsylvania (2015), Round Rock, Texas (2020), and Spotsylvania County, Virginia (2026).

Kalahari Resorts & Conventions is an equal opportunity employer.