Advanced Field Service Engineer

Honeywell Aerospace Technologies; Phoenix (AZ); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) match

Paid Time Off

Job summary

Honeywell Aerospace Technologies is seeking an Advanced Field Service Engineer in Phoenix, Arizona. The role involves being a technical expert for Business General Aviation and Airline customers, troubleshooting avionics issues, and providing vital support.

Ideal candidates have extensive hands-on experience with a background in customer-facing roles, as well as strong communication skills. The position offers a performance-driven salary and comprehensive benefits. Applications are due by June 24, 2026.

Qualifications

• 7+ years of experience troubleshooting avionics and/or mechanical systems on aircraft.
• 5+ years of customer-facing experience in technical support or field service.
• Ability to manage multiple priorities in high-pressure environments.

Responsibilities

• Serve as the primary technical contact for assigned customers.
• Troubleshoot and resolve complex avionics and mechanical issues.
• Travel to customer sites up to 25%.

Skills

Troubleshooting avionics and mechanical systems

Customer-facing technical support

Excellent communication skills

Ability to operate independently

Education

High School Diploma or equivalent

Bachelor’s degree in Engineering or related technical field

Tools

Salesforce (SFDC)

Teamcenter

NICE InContact

Job description

Job Description

As an Advanced Field Service Engineer (FSE) at Honeywell, you’ll be a trusted technical expert supporting Business General Aviation (BGA) and Airline customers across the Americas. You’ll play a critical role in keeping aircraft operational, safe, and efficient by delivering high-impact avionics support—both remotely and on-site. This is a highly visible, customer-facing role where your expertise directly impacts flight operations, Aircraft on Ground (AOG) recovery, and overall customer satisfaction.

Responsibilities

• Serve as the primary technical point of contact for assigned BGA and/or Airline customers.
• Troubleshoot and resolve complex avionics and mechanical issues across Honeywell systems.
• Provide remote support (phone/email) and on‑site field service as needed.
• Support AOG events and critical operational disruptions with urgency and precision.
• Diagnose issues related to systems such as:
  • Flight Management Systems (FMS)
  • Autopilot & Displays
  • EGPWS, TCAS, Radar, Radios
  • SATCOM (L-Band, KA-Band) and connectivity systems
  • Integrated avionics platforms (Primus EPIC, Primus APEX)
• Lead issue resolution from identification through closure, including documentation in SFDC.
• Escalate and coordinate complex technical issues across engineering and support teams.
• Build strong, long‑term customer relationships through regular engagement and on‑site visits.
• Contribute to knowledge sharing, continuous improvement, and best practices across the global support network.
• Participate in customer reviews, technical forums, and cross‑functional project teams.
• Travel to customer sites up to 25%.

Qualifications

YOU MUST HAVE

• 7 or more years of hands‑on experience troubleshooting avionics and/or mechanical systems on business, commercial, or military aircraft.
• 5 or more years of customer‑facing experience in technical support or field service.
• High School Diploma or equivalent.

WE VALUE

• Bachelor’s degree in Engineering or related technical field.
• Experience supporting Business Aviation and/or Airline operations.
• FAA Airframe & Powerplant (A&P) license (or equivalent).
• Knowledge of aircraft maintenance and flight operations.
• Experience with SATCOM and aircraft connectivity systems.
• Familiarity with tools such as Salesforce (SFDC), Teamcenter, NICE InContact.
• Background in Lean Six Sigma or continuous improvement methodologies.
• Strong expertise across avionics systems, installation, maintenance, and troubleshooting.
• Ability to operate independently in high‑pressure, time‑critical environments.
• Excellent communication and stakeholder management skills.
• Proven ability to manage multiple priorities and drive issues to resolution.

Benefits

In addition to a performance‑driven salary, Honeywell employees are eligible for a comprehensive benefits package, including employer‑subsidized Medical, Dental, Vision, and Life Insurance; Short‑Term and Long‑Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, or U.S. permanent resident.

The application period for the job is estimated to 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: May 15, 2026