Advanced Electrical Service Specialist I

Gregory Poole Equipment Company; Garner (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Gregory Poole Equipment Company in North Carolina is seeking a skilled Field Service Technician to perform complex repairs, troubleshooting and planned maintenance on electrical power generation systems. The role requires strong safety practices and the ability to communicate professionally with customers and internal teams.

You will work primarily on-site with on-call rotations, interpret schematics, operate test equipment, and support Caterpillar UPS systems and other OEMs.

Qualifications

• Must have a high school diploma; 4 years military experience or technical college can offset.
• Candidates should obtain EGSA Journeyman and Caterpillar System Analyst certifications.
• 3+ years direct experience with Automatic Transfer Switches and control panels.

Responsibilities

• Perform complex repairs, troubleshooting and maintenance on electrical power generation systems.
• Respond professionally to customers and internal stakeholders.
• Read, interpret and modify electrical schematics and manuals on job sites.

Skills

Troubleshooting

Electrical knowledge

Mechanical aptitude

Safety awareness

Customer communication

Diagnostics

System monitoring

Documentation

Education

High school diploma

EGSA Journeyman

Caterpillar System Analyst

Military technical training

Tools

UPS systems

Electric test equipment

Electrical schematics software

IFR thermography software

Caterpillar EMCP

Job description

PRIMARY FUNCTION

Perform complex repairs, troubleshooting and planned maintenance on the mechanical and electrical aspect of electrical power generation systems. Be able to respond to customers internally and externally with the upmost professionalism to meet our Gregory Poole core values of CITES (Commitment, Integrity, Teamwork, Excellence and Safety).

ESSENTIAL DUTIES

• Job specific – technician must be able to logically evaluate the job given to them in a timely, efficient manner.
• Be able to use mathematical formulas as a part of troubleshooting.
• Technician must have a consistent 85% productivity rate.
• Daily service report writing, and time entry is a must in this position.
• Monitoring systems – Modbus, Ethernet, CAN Buss, upload/download files and parameters, possess above average computer skills.
• Technician will be expected to be able to be on emergency call at their normal rotation along with the other switchgear/ups specialist for at least 7 days at a time. They must be accessible when needed by cell phone except during regularly scheduled vacation, personnel business time off.
• Must be at a skill level to comprehend logic of Caterpillar UPS systems and obtain the needed training for the products.
• Ability to effectively communicate with internal and external personnel and customers in written and verbal formats. Must be able to train end users on operation of equipment.
• Technician must be able to interpret and modify as built conditions schematics on job sites and in manuals for jobs that they are assigned to. Must be able to interpret manuals for jobs that they are assigned.
• Technicians must be aware and conscious of all safety factors revolving around circuits at high power levels. Must adhere to all company safety policies (i.e. EPG safety work policy, and others). Failure to do so can affect employment status.
• Technician must be a role model and safety ambassador for all corporate safety policies and protocols. Including timely safety training completion, PTSC requirements, PPE requirements, etc.
• Must be proficient in identifying components in system which include but are not limited to modular system, processors, power supplies, I/O modules and communications modules.
• Ability to modify or fabricate products to meet job specific requirements.
• Attending training courses relative to job positions as needed, and communicating with their supervisor on training needs as needed.

Additional Prerequisite for Position

A candidate must:

Be well versed in the electrical and mechanical aspects of electrical power generation.

Being familiar with diesel, gasoline and LP gas engines is a must.

Process in-depth, advanced understanding and troubleshooting skills in the following systems:

• Lubrication, cooling, fuel systems (mechanical and electronic)
• Generators operations and applications (permanent magnet and self-excited
• LP gas
• Generator Instrumentation
• Engine Instrumentation
• Load Banks
• Electrical actuators
• Industrial Communications Protocols
• Governors (mechanical and electronic)
• Un-interruptible Power Supplies (UPS)
• Battery charging systems
• Voltage regulation and power conditioning
• Surge Suppression and other associated electrical devices
• Electrical Safety and PPE, Lockout-Tagout Procedures, etc.
• KVAR and power factor controls
• Caterpillar (and other OEMs) engine controls

Candidate must have had exposure or work-related experience (maintenance, troubleshooting, repairs) with the following areas of the Electrical Power Generation Industry.

• Control panel upgrades and modifications (Cat EMCP, EasyGen, Deep Sea, etc.)
• Various automatic transfer switches and switchgear manufacturers.
• Rotary and battery UPS systems
• UPS battery testing and reporting software.
• IFR thermography and reporting software
• Load bank testing
• Updating / creating system drawings and schematics using various software platforms.
• NFPA and NETA standards
• Various monitoring devices and systems. (Cat Connectivity products, Omnimetrix, etc.)

Individuals should be well versed in the electrical aspect of power generation regardless of the type of gear being worked on. Individuals must demonstrate the ability to comprehend basic Automatic Transfer Switches, PLC based Industrial Controls, Electronic Engine Governors, Remote Monitoring Systems, Stored Energy Systems (UPS’s), and Electrical Power Surge Suppression equipment.

Additionally, the individual should be proficient with various types of electronic test equipment such as Digital Voltage Meters, Phasing Indication Meters, Insulation Testing equipment, Harmonic Distortion Meters, IFR cameras and associated software, Battery Testing meters, Load Banks and Caterpillar test equipment. Demonstrate above average comprehension of electronic diagrams and flow charts.

EDUCATION

Must be a high school graduate with the below work experience. 4 Years of job specific military experience or a technical college graduate in diesel or electrical technology can offset the below work experiences.

Candidates will be requested to acquire the following certifications: EGSA Journeyman certification and Caterpillar System Analyst certification.

WORK EXPERIENCE

External Candidates:

Must have a minimum of 3 years’ direct experience with Automatic Transfer Switches, and control panels. UPS and Switchgear experience is very desirable.

Internal Candidates:

Must be a GPEC EPG Master Technician for at least one year or Field Service Technician II with CEP III certification and EGSA certification, performing at an exceeding expectation level for at least 3+ years.

PHYSICAL

Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 137 pounds, as well as use mechanical hoist for heavier parts.

Other

Possess or immediately obtain related mechanical/electrical hand tools that meet required divisional standard. Will work remotely with rare trips to dispatching office. Must be able to effectively write repair activities on customer Service calls. Must have cognitive reasoning and problem-solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have exposure to P.C. base equipment and parts information; can work independently with minimal supervision. Ability to interface with customers (both internal & external) effectively and courteously. Technician must be safety conscience and comfortable with live circuits at very high-power levels. Must be able to respond to customers EPG emergency needs (and on call) during man-made or natural occurrences.

Field Activity-

Must be able to daily operate a service vehicle and drive for extended periods to reach customer locations. Conduct all business and social activities in a manner which reflects integrity and professional excellence.

Additional

Field activities require a valid state driver’s license (obtain within 30 days of hire a valid license within the state of GPEC’s operation) AND possess a safe driving record, as outlined in our GPEC Motor Vehicle Policy. Some vehicles may require having or obtaining a valid Commercial Driver’s License (CDL).

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.