Advanced Clinical Expert, CardioMEMS - Houston

Abbott; Houston (TX); On-site; USD 86,700 - 173,300; Full time

Benefits offered by this job

Career development

Free medical coverage

Excellent retirement savings plan

Tuition reimbursement

Recognition for diversity and quality workplace

Job summary

Abbott is looking for an Advanced Clinical Expert in Houston, Texas, to provide educational and clinical support for heart failure management. The ideal candidate will possess an advanced practice degree and have at least two years of relevant experience. Responsibilities include educating healthcare professionals, managing partner relationships, and providing technical support in complex inquiries. This role entails significant travel, and the salary range is $86,700.00 to $173,300.00.

Qualifications

• Inpatient and/or outpatient Heart Failure program experience.
• Effective communication and teamwork skills are essential.
• Overnight travel up to 50% required.
• Five or more years of relevant working experience necessary.

Responsibilities

• Educate customers on best practice CardioMEMS workflows.
• Manage key partner relationships to enhance client value.
• Analyze market dynamics to identify needs and opportunities.
• Provide clinical support for HF products in the field.
• Develop and lead trainings for healthcare professionals.

Skills

Communication skills

Teamwork

Advanced scientific principles

Technical knowledge of HF products

Education

Bachelor’s degree or equivalent

Advanced practice degree (NP, CNS, PA)

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Salesforce CRM System

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

The Advanced Clinical Expert is accountable for providing educational and clinical support to the field in response to the most complex inquiries from physicians, health care professionals, patients and sales staff. This role involves a high degree of independence and is reviewed upon milestones and upon completion for soundness of judgment and overall adequacy/accuracy. Contributions affect team/organization results and involve moderate complexity problem solving using advanced scientific principles.

What You’ll Work On

• Work as Advanced Clinical Expert educating customers on best practice CardioMEMS and Merlin.net workflows within targeted strategic, enterprise accounts, and IDNs.
• Proactively manage key partner relationships to strengthen overall solution capabilities and drive greater client value and CardioMEMS program adoption.
• Analyze Market Dynamics to identify greatest needs and opportunities.
• Demonstrate ability to build and sustain credible business relationships with customers and share product expertise accordingly.
• Provide technical, sales, education, and clinical support in response to the most complex field inquiries, demonstrating thorough command of all HF products, related product and technical knowledge, trends, and players.
• Provide provider/facility adoption direction, system training, workflow development, test planning support, and communications support to the client and implementation team.
• Collaborate cross-functionally with Sales, Marketing, and Training & Development to provide feedback for improved customer experience and optimize implementation processes.
• Act as Advanced Clinical Expert internally within defined targeted accounts and within the Abbott HF organization.
• Develop, lead and/or facilitate trainings and other programs on HF products to healthcare professionals.
• Remain current on developments in relevant fields, regulatory requirements, and maintain a working knowledge of company and competitor products, markets, and objectives plus industry trends.
• Have exceptional communication skills and confidence in speaking and delivering company-approved presentations to large groups.
• Proactively identify at-risk accounts to Technical Services and the appropriate Territory Manager/Regional Sales Director, recommending strategies to retain such accounts.
• Provide implementation opportunity forecasting and update account/opportunity detail to Manager and Salesforce CRM System.
• May functionally direct and mentor new hire staff within the organization.
• Attend and participate in company and professional meetings, including conference and webinar calls.
• Understand administrative reporting responsibilities and maintain and submit accurate and timely reports.
• Maintain and manage time, travel, and expenses within set corporate guidelines and policies using best practices directed by the National Director of Field Implementation Services and Abbott.
• Be competent in computer operation including Microsoft Word, PowerPoint, Excel, and Outlook.

Required Qualifications

The ideal candidate will have inpatient and/or outpatient Heart Failure program experience with an advanced practice degree such as NP, CNS, or PA.

• Clinical background: APP with two plus years of Heart Failure and/or Cardiovascular experience; RN with two plus years of Heart Failure experience.
• Able to communicate effectively and work within a team environment.
• Overnight travel 50%.
• Bachelor’s degree or equivalent combination of education/experience required.
• 5 years or more relevant working experience required.
• Experience working in a team-selling environment.

Preferred Qualifications

• Advanced Practitioner such as CNS, NP, or PA with Heart Failure and/or Cardiovascular experience in the acute or outpatient setting.
• Experience in project management, performance improvement, and process improvement across hospitals or IDNs also preferred.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is $86,700.00 – $173,300.00. In specific locations, the pay range may vary from the range posted.