Advanced Client Operations Systems Analyst (Symitar)

Jack Henry & Associates; Monett (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading financial technology company is seeking an experienced Application Support Analyst. This remote position requires at least 18 months of experience with Symitar software, strong analytical skills, and the ability to manage multiple projects. Collaborate with clients to ensure smooth system operations and provide essential software support as part of a dynamic team.

Benefits

Comprehensive benefits for physical, mental, and financial health

Culture of inclusion and community impact

Qualifications

• Minimum of 18 months’ experience using the Symitar software focusing on back-office processing.
• Experience with Customer Relationship Management ticketing systems (e.g., Salesforce, Oracle).

Responsibilities

• Oversee and perform system set-up for client operations requests.
• Provide hands-on support for system changes and configurations.
• Ensure accuracy and risk mitigation by documenting settings and obtaining approvals.

Skills

Detail-oriented problem solver

Strong analytical skills

Effective communication

Ability to manage multiple projects

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Symitar software

Customer Relationship Management systems

SMA OpCon software

Job description

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences.

Are you a detail-oriented problem solver with a passion for supporting mission-critical systems? We're looking for an Application Support Analyst who thrives in a fast-paced environment and enjoys working hands-on with system configurations and client operations. In this role, you'll be the go-to expert for Symitar back-office processing, ensuring smooth system setups, accurate change implementations, and responsive software support.

You’ll collaborate across teams to translate client needs into system actions, mitigate risks through thorough documentation and approvals, and provide clear, user-friendly guidance on software functionality. If you're someone who can juggle multiple projects, communicate across all levels, and work independently or as part of a team—this is your opportunity to make a meaningful impact.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO.

Responsibilities:

• Oversees/performs system set-up for client operations requests (i.e., parameter set-up, creates job files for processing, etc.) focusing on
• Providing hands-on support for system changes and configuration.
• Ensure accuracy and risk mitigation by reviewing changes, documenting settings, and obtaining client approval before implementing live updates.
• Provides software support/guidance by answering questions on function, features and usage of software products.
• Communicates the customer's needs/expectations with system administrators, other team members, and management.

Requirements:

• Minimum of 18 months’ experience using the Symitar software with a specific focus in back-office processing.
• Strong analytical skills.
• Experience working multiple projects concurrently while meeting aggressive deadlines.
• Ability to communicate complex information in user-friendly terms across all levels of personnel.
• Capable of working independently or as part of a team based on organizational requirements.

Preferred Qualifications:

• Bachelor’s degree in Information Technology or Computer Science.
• Experience with Customer Relationship Management ticketing systems (e.g., Salesforce, Oracle, etc.)
• Experience with SMA OpCon software.

We offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.