Adult & Special Services Unit Manager - Health Facilities Officer 2

State-of-Iowa; Des Moines (IA); On-site; USD 73,000 - 89,000; Full time

Benefits offered by this job

IPERS Retirement Program

401A plan with employer contributions

Health insurance & benefits

Job summary

The Iowa Department of Inspections, Appeals, & Licensing (DIAL) seeks a Unit Manager for the Adult & Special Services Unit within the Health & Safety Division. The role oversees certification, licensure, and enforcement across facilities such as assisted living, residential care, and child programs, ensuring compliance with federal and state standards.

Reporting to the Acute & Continuing Care Bureau Chief, the position requires statewide travel and leadership of a 16-person team, with a focus on

Qualifications

• Leads a team of 16 employees and maintains regulatory standards.
• Maintains professional, courteous, and approachable conduct in all interactions.
• Upholds high standards of professional and ethical conduct.
• Demonstrates commitment to providing high-quality service.
• Addresses and listens to others respectfully; strong organizational skills.

Responsibilities

• Coordinate state and federal survey processes for certification, inspection, and complaints.
• Lead and develop staff through recruitment, onboarding, and training on investigation methods and performance management.
• Maintain survey databases and deliver clear reports to leadership, legislators, and partners.
• Oversee complaint triage and investigations with proper evidence gathering.

Skills

People management

Professionalism

Ethical conduct

Active listening

Organizational skills

Education

Bachelor's degree or higher

Relevant licensure (RN/RD/Pharmacist)

Job description

The Iowa Department of Inspections, Appeals, & Licensing (DIAL) is seeking a motivated and flexible individual to join our team in the Health & Safety Division, Health Bureau, as a Unit Manager for the Adult & Special Services Unit.

Who We Are

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans. DIAL’s Health Bureau is responsible for inspecting and licensing health care providers and suppliers to ensure the health and safety of vulnerable Iowans.

The Adult & Special Services Unit Manager position is responsible for overseeing the certification and licensure of Assisted Living Programs, Residential Care Facilities, Adult Day Services, Subacute Mental Health Facilities, Intermediate Care Facilities for Individuals with Intellectual Disabilities, as well as Children’s Programs, including: Psychiatric Medical Institutions for Children (PMIC), Psychiatric Residential Treatment Facilities (PRTF), juvenile detention, juvenile shelter, group living foster care, and child placing agencies. The Unit Manager is responsible to ensure all federal and state standards are met for certification, enforcement of remedies for failure to comply, and training and supervision of staff that carry out the certification activities.

At DIAL our mission is Achieve Compliance Through Education, Regulation, and Due Process for a Safe and Healthy Iowa. To accomplish our Mission, the individual selected for this position will provide oversight to Adult & Special Services programs and facilities in a professional, courteous, non-intimidating and objective manner.

What We’re Seeking

The successful candidate for the fast-paced and multi-faceted Adult & Special Services Unit Manager position is a self-starter. The position reports directly to the Acute & Continuing Care Bureau Chief. The position requires occasional state-wide travel and is based from the DIAL office at 6200 Park Avenue, Des Moines, IA. Desired qualifications include:

• Ability to effectively manage 16 employees to ensure applicable rules, regulations, and department standards are maintained
• Conducting business in a professional, courteous and approachable manner
• Displays high standards of professional and ethical conduct
• Commitment to providing a high-quality service
• Ability to address and listen to others in a respectful manner
• Possesses a high level of organizational skills and is process-driven

What You’ll Do:

You will be an integral member of the Acute & Continuing Care Bureau, providing direct support to the Department’s Health Facilities operations by:

• Managing coordination of state and federal survey processes to ensure all certification, complaint and inspection activities comply with applicable rules, regulations, and department standards
• Leading and developing assigned personnel through recruitment, onboarding, and training on investigative methods and performance management
• Maintaining survey databases and analyzing statistical data to deliver clear reports and briefings to agency leadership, legislative bodies, federal partners, and the public
• Overseeing complaint triage and investigation procedures to ensure proper evidence-gathering techniques are followed and non-routine findings are effectively addressed

What We Offer

When you join DIAL, you help make Iowa safer and healthier while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer an excellent compensation package for our full-time employees, including:

• Excellent pay and benefits package including health, dental, vision, flexible spending, and life insurance
• Opportunities for salary increases following your first six months and annually thereafter
• Biweekly vacation accrual and separate sick leave
• Paid holidays (9 days per year)
• Iowa Public Employee Retirement System (IPERS) Retirement Package
• Optional 401A plan with employer contributions
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling)
• Retirement Investors Club (Employer Sponsored Retirement Plan)
• Flexible Spending Accounts for health care and dependent care NOTE: starting salary of $81,203.20 annually

Background check required.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

• Graduation from an accredited four year college or university, licensure as a registered pharmacist, registered dietitian, or registered nurse, and experience equal to four years of full time work in administrative, consultative, or technical areas which involved the investigation or evaluation of situations, conditions, or operating policies or procedures of hospitals or other health care facilities;
• a combination of education and experience substituting thirty semester hours of graduate coursework in the fields of health; engineering; nursing; social work; psychology; counseling; rehabilitation; nutrition; public health; or business, public or health administration for one year of full-time qualifying experience, to a maximum substitution of two years;
• a combination of education and experience, substituting one year of qualifying experience for each thirty semester hours of qualifying education, to a maximum substitution of four years;
• employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Health Facilities Officer 1.

For additional information, please click on this link to view the job description.